A nurse cannot get rid of or manage an underperforming CNA because management does not act despite repeated complaints, leading to unsafe patient care and staff burnout.

Workarounds Described

• nurse manually does daily weights because CNA refuses
• nurse reaches over CNA to answer call light that CNA ignored
• nurse brings complaints to management multiple times with no action

Implied Software Gaps

• Mobile app to document and escalate staff performance issues in real-time with evidence
• Automated alert system that notifies supervisors and tracks resolution
• Anonymous reporting tool that protects whistleblowers from retaliation

StaffWatch Performance Tracker

A mobile-first platform for healthcare facilities to log, track, and escalate staff performance issues in real-time. It replaces informal complaint systems with documented evidence, automatic alerts to managers, and anonymous reporting to prevent retaliation. Ensures accountability without overburdening reporting staff.