Software and TechnologySoftware Selection4HighOwner$ implied
User is dissatisfied with Wave's removal of phone support and reliance on AI chatbots for customer service, and is seeking an alternative bookkeeping and payment processing software with human support.
Current solutions (QuickBooks and Wave) either have poor customer service or have removed human support in favor of AI chatbots, leaving the user without reliable access to live support.
47
0
Opp. Score
47
Severity
4High
Willingness to Pay
implied
Added
Aug 18, 2026
App Concept
SupportFirst Books
SupportFirst Books is a bookkeeping and payment processing platform that guarantees live human support with no AI chatbots. It offers the simplicity of Wave with the robust features of QuickBooks, ensuring users can always reach a knowledgeable representative for help.
Key Features
- 24/7 live phone and chat support with human representatives
- Integrated payment processing with competitive rates
- User-friendly bookkeeping interface
- Migration tools from QuickBooks and Wave
Target Users: Small business owners and freelancers who value human customer support and need simple bookkeeping and payment processing.
Revenue Model: $25/mo per user SaaS subscription with transaction fees for payment processing
Existing Solutions Mentioned
QuickBooksWave
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