Pest control technicians are not receiving their personal NPS tech scores despite customers leaving positive reviews, because the survey is missing the tech-specific question.

The existing survey system fails to include the tech-specific score question, preventing technicians from getting credit for their service quality.

Severity

4High

Willingness to Pay

implied

Added

Jun 16, 2026

Workarounds Described

Techs manually contacting customers to confirm survey questions

Implied Software Gaps

Survey configuration tool that enforces required questions before deployment

App Concept

TechScore Pulse

A survey platform that ensures tech-specific questions are always included and tracks individual technician NPS scores. It integrates with existing CRM to prevent survey errors and provides real-time feedback to technicians.

Key Features

Guaranteed inclusion of tech-specific score question
Real-time dashboard for tech scores and customer feedback
Automated alerts for missing or incomplete surveys
Integration with existing CRM and survey systems

Target Users: Pest control company managers and field technicians at large service organizations like Terminix/Rentokil

Revenue Model: $99/mo per branch or $0.50 per completed survey

Existing Solutions Mentioned

Terminix/Rentokil NPS survey

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