Tenant in a rental property is experiencing recurring sewage backups because the toilet waste pipe is incorrectly connected to a U-bend gully instead of a straight pipe, and the landlord refuses to fix it.

No dedicated software solution exists to help tenants document recurring maintenance issues, communicate with landlords, and escalate unresolved problems to authorities without fear of retaliation.

Severity

5Critical

Willingness to Pay

implied

Added

May 22, 2026

Workarounds Described

borrowed drain rods to manually unblock sewage
manually checking gully daily to prevent overflow
physically cleaning debris from gully with rods

Implied Software Gaps

App that allows tenants to log recurring issues with video and automatically notifies landlord with escalation options

App Concept

TenantShield Pro

TenantShield Pro is a mobile app that helps tenants document and manage maintenance issues with photo/video evidence, automated communication logs with landlords, and one-tap escalation to local housing authorities or legal aid. It provides a secure, timestamped trail of all interactions to protect tenants' rights.

Key Features

Issue documentation with photo, video, and voice notes
Automated maintenance request generation and delivery via email/SMS
Landlord response tracking with deadline reminders
One-tap escalation to housing authority, environmental health, or legal aid with full report download

Target Users: Renters in private rental properties in the UK who face unresolved maintenance issues and want to protect themselves from landlord retaliation.

Revenue Model: Freemium with free basic issue tracking and $4.99/mo for escalation and legal document generation; annual subscription at $49.99/year.

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