A small charter school's volunteer IT lead struggles with unresponsive state testing software, incompatible browsers, and lack of IT support, causing testing delays.

Workarounds Described

• sent out multiple slide PowerPoint a week in advance and had a PD about testing portal access
• called state testing office for advice
• personally tested correct browser version on some computers after discovering issue

Implied Software Gaps

• Automated device readiness checks and browser management would replace manual slide decks and PD sessions
• Built-in school-specific support knowledge base would replace calling state testing office
• Centralized scheduling and communication tool would reduce confusion about testing times and procedures

TestTech Assistant

A proactive device readiness platform that automatically checks and fixes software/browser requirements for online state testing. It provides school-wide dashboards, step-by-step teacher guides, and real-time remote troubleshooting with a dedicated support line for small schools.

Existing Solutions Mentioned