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Plumbing, Electrical, or other field serviceWorkflow Management3MediumOwner$ implied

Small plumbing crews lack a reliable system to track and manage 811 ticket expiration dates, risking safety violations and digging without valid tickets.

No purpose-built tool exists for managing 811 ticket lifecycles; generic project management tools lack ticket-specific features like automatic expiration alerts and compliance records.

Severity

3Medium

Willingness to Pay

implied

Added

Apr 23, 2026

Workarounds Described

owner does most of admin but is stretched thin
close calls where ticket expired and they almost dug without valid one
whoever remembers handles ticket management

Implied Software Gaps

Automatic 811 ticket expiration tracking and alerts
Shared ticket management system accessible by all crew members

App Concept

TicketSafe Pro

A simple mobile-first app for plumbing and excavation crews to log, track, and get reminders for 811 tickets. It automatically syncs ticket numbers, expiration dates, and location info, and sends proactive alerts before tickets expire. No more relying on memory or sticky notes.

Key Features

Scan or manually enter 811 ticket details with automatic expiration date parsing
Push notifications and SMS reminders 48h, 24h, and 1h before ticket expiry
Shared crew dashboard showing all active tickets with status (valid/expiring/expired)
GPS-based ticket assignment to specific job sites for easy lookup in the field

Target Users: Owners and field technicians in small to mid-sized plumbing, excavation, and utility contracting companies (2-20 employees)

Revenue Model: $19/mo per crew user (annual discount: $190/yr per user), with a free tier limited to 3 active tickets

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