Small team needs a simple internal ticketing system as WhatsApp is disorganized and messages get lost.

Existing tools like WhatsApp lack tracking and history; bot-based solutions have limitations, costs, and setup complexity.

Severity

3Medium

Willingness to Pay

implied

Added

Apr 23, 2026

Workarounds Described

uses WhatsApp group chat to manage tickets
considers shared sheets as a possible workaround

Implied Software Gaps

Internal ticketing system with chat-based interface that automatically tracks and organizes requests

App Concept

TinyTickets

A lightweight, no-setup internal ticketing app that works via chat (Slack/Discord/Teams). Users simply message a bot to create, update, and close tickets. All tickets are tracked in a simple dashboard with search and history, requiring zero training.

Key Features

Chat-based ticket creation (Slack, Discord, Teams)
Automated ticket numbering and status tracking
Simple web dashboard for full history and search
Notifications on ticket updates
No database setup required

Target Users: Small teams (2-20 people) in any industry that need a simple way to manage internal IT or operational requests without a full helpdesk system.

Revenue Model: Freemium with $19/mo per workspace for unlimited tickets and history

Existing Solutions Mentioned

WhatsAppshared sheetsbot (WhatsApp/Telegram/Discord)

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