What people complain about in Amazon
41 reported problems name Amazon as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 41
- Avg severity
- 3.1/5
- Would pay to fix
- 0
- Industries
- 5
What they wish it did
Capabilities people described needing that Amazon does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Not applicable; the gap is hardware product quality and selection, not software.
- A compliance-verified lighting product database for educational spaces
- An easy way to filter and compare products by occupancy code requirements
- Integrated order management system that consolidates all sales channels
- Cash flow forecasting tool tailored to seasonal and distributor payment cycles
- Automated maintenance tracking to prevent surprise equipment breakdowns
- Automated multi-channel profitability dashboard that consolidates all fees, returns, ad costs, and settlements into a single view
- An integrated tool to automate multi-platform ad campaigns and optimize budget for e-commerce newbies
- Automated reconciliation tool that links ecommerce sales platforms with bank accounts and continuously matches transactions
- B2B marketplace platform connecting pool businesses with international suppliers
- Supply chain management software with Belize-specific shipping integration
- native offer submission and counteroffer system integrated with checkout
- automated negotiation rules engine tied to inventory and margin thresholds
- Mobile app that cross-references brake fitting standards and shows local inventory
- Visual fitting identification database with compatibility lookups
- Automated adapter suggestion tool for incompatible connection types
- Direct-to-patient equipment sales platform with competitive pricing and clinic integration
- Online marketplace for quality tools with guaranteed warranties
- Automated warranty claim processing system
- Tool inventory management with warranty tracking
- Standardized equipment recommendation workflows per patient condition
- Centralized inventory and payment tracking replacing ad hoc processes
- An intelligent event filtering layer that automatically decides which events to send to Segment based on business rules and MTU budget.
- Automated data analysis that generates actionable recommendations
- Automated exception detection and notification across sales platforms and accounting software
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- scans Amazon listings hoping to find a suitable fan
- risks buying a dud and having to return it
- used temporary Christmas lights as permanent lighting
- searched Amazon and Walmart without confidence in product compliance
- running entire operations alone without purpose-built software
- using multiple platforms manually (UNFI, Amazon, Shopify) without integrated overview
- Manually untangling Amazon reports including fees, returns, ad costs, and settlements
- Manually setting up TikTok, IG, and Google Ads with limited budget
- manually matching sales to bank deposits
- hoping accountant figures it out at tax time
- uses Amazon for supplies
- uses shipping company for international delivery
- negotiates over DM or text messages to haggle
- uses manual popup discount codes as the only 'negotiation' tool
- Scouring Amazon for adapters despite shipping delays
- Visiting multiple local stores with no results
- Posting on Reddit to ask for advice
- sends Amazon links to patients
- uses Amazon affiliate links for low returns
- buying cheap tools from Amazon that break
The problems themselves
Highest opportunity score first.
A truck driver needs a reliable 110V plug-in fan with a clip or lock nut and wide jaw to mount in their truck cab to blow cold air forward from the APU, but struggles to find a suitable product on Amazon without risking buying a dud and enduring long return/wait cycles.
4HighTrucking & LogisticsTooling & EquipmentCabBreeze ProA solo courier struggles to find consistent delivery work beyond Amazon and the Bark app, and finds it difficult to grow the business or hire subcontractors.
4HighTrucking & LogisticsClient AcquisitionCourierConnectA hardware startup founder needs to determine commercial viability of a premium-priced US-made tool against cheap imports before investing in production.
4HighManufacturingMarket IntelligenceLaunchViability ProA teacher cannot find permanent, code-compliant LED lighting for a classroom that provides soft illumination without glare or interference with projection screens.
4HighEducationLighting & Equipment SetupClassroomGlow ProSolo founder of a food brand with major distribution is overwhelmed by operations, lacks time and capital for growth, and faces cash flow emergencies due to equipment breakdowns.
4HighFood and BeverageOperations ManagementSoloBrand Ops HubStruggling to grow a supplement brand due to lack of time for social media management and ad running, with high spending and low return.
4HighE-commerceMarketing & AdvertisingBrandBoost AIMulti-channel e-commerce sellers cannot easily determine which sales channel is most profitable due to fragmented reports, hidden fees, and siloed data.
4HighE-commerceProfitability & Cost AnalysisProfitPulseE-commerce seller cannot determine which sales channel (Shopify, Amazon, Walmart) is most profitable due to fragmented fee, return, ad cost, and settlement data across different reports.
4HighE-commerceProfitability & Cost AnalysisChannelProfit InsightsA trucking business owner contracts with Amazon and feels they are not compensated sufficiently for their own or their drivers' work.
3MediumField ServiceFinancial ManagementRateSculpt AIA locksmith needs durable, reliable tools for door latch work but finds available multi-piece tools from Amazon break at the threaded connections.
3MediumGeneral Business ServicesField Service ManagementLockSmithPro ToolHubA home herb drying business owner struggles to find affordable, sealable plastic spice jars for packaging their product.
3MediumFood and BeveragePackaging & Supplies ProcurementSpicePack ProThe plumber is dealing with low-quality shower valves from Amazon that fail prematurely, requiring frequent replacements and causing customer dissatisfaction.
3MediumField ServiceQuality ControlValveVet ProCannot find a suitable adapter to connect an RV shower hose to a replacement bathroom faucet with a standard aerator thread.
3MediumHome ServicesPlumbingAeroLink Adapter FinderTransitioning from Amazon marketplace to own Shopify store resulted in zero sales due to loss of organic traffic and lack of customer acquisition strategy.
4HighGeneral Business ServicesClient AcquisitionTrafficBridgeSmall ecommerce businesses struggle to reconcile sales from Shopify/Amazon with deposits recorded in their bank account.
3MediumGeneral Business ServicesAccounting & Financial ManagementReconcilioChina-based exporter of multiple product categories hit a revenue ceiling around $1M and struggles to scale due to rising costs, competition, difficulty finding distributors, and balancing B2B/B2C channels.
3MediumGeneral Business ServicesBusiness DevelopmentExportScale OSA new pool business owner in Belize struggles to reliably source supplies due to limited local inventory, forcing them to use Amazon and international shipping companies.
3MediumHome ServicesInventory ManagementPoolSupply ConnectE-commerce brands cannot enable buyer haggling on Shopify, missing an ancient market dynamic that could reduce cart abandonment and improve margins.
3MediumE-commercePricing and Revenue StrategyHaggleHubCannot find local adapters or fittings to connect a 1/4 inch brake line to an M12x1.0 bubble flare inlet on a 2004 Dodge Ram, causing a delay in a repair job.
3MediumAutomotive RepairPart Identification & SelectionFittingFinder ProClinic owners struggle to profit from patient equipment sales due to competition with Amazon and low margins.
3MediumHealth, Wellness, and BeautySales and Client AcquisitionClinicLink Commerce
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Amazon at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: Amazon, amazon