What people complain about in athenahealth
10 reported problems name athenahealth as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 10
- Avg severity
- 2.9/5
- Would pay to fix
- 0
- Industries
- 3
What they wish it did
Capabilities people described needing that athenahealth does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Batch prescription request capability within EHR messaging system
- User-friendly EMR reporting tool for generating patient recall lists without technical expertise
- Guided configuration tool for adding new clinical items in EHR systems
- Accessible patient portal interface with large print and screen reader support
- Streamlined communication tools for contacting providers and requesting medication refills
- Ability to auto-fill verification codes from SMS without leaving the app
- State persistence across app backgrounding during verification
- Reliable mobile authentication for healthcare EHR platforms that syncs with web login and persists after app resets
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Makes a new message for EACH prescription
- Attempting to use AthenaHealth's built-in reporting but finding it unintuitive and arduous
- logs in through the web portal instead of the app
The problems themselves
Highest opportunity score first.
Software is not user-friendly and imposes tasks that are impossible to complete within the allotted time.
3MediumHealthcareUser ExperienceFlowMed UXAthenahealth EHR/PM app is confusing for seniors and lacks an intuitive interface with direct patient portal access.
3MediumMedical PracticeUser ExperienceSeniorCare PortalAthenahealth requires creating a separate message for each prescription, making multi-prescription requests inefficient.
3MediumHealthcareWorkflow ManagementScriptBatch ProA medical practice using AthenaHealth EMR struggles to generate a report of active patients with no future appointments, hindering efforts to reduce vacancy rate.
3MediumHealthcareReporting & AnalyticsPatientRecall InsightsConfiguring a point of care test in Athenahealth requires inordinate effort and unclear workflows, with no customer success manager to assist.
3MediumHealthcareClinical DocumentationConfigureCareA visually impaired patient cannot access care team communication or medication refills through the athenahealth patient portal because printing is too small and navigation is not accessible.
4HighHealthcareAccessibilityClearCare AccessThe athenahealth software interface makes it difficult to navigate between different functions like messages and test results.
2MildHealth, Wellness, and BeautyUser ExperienceHealthFlow NavigatorUser is frustrated because the app's phone verification flow fails when they leave the app to retrieve the verification code, causing the process to reset.
3MediumHealthcareUser ExperienceVerifyFlowThe athenahealth app's login system is broken — a full reset does not fix it, so the user is forced to use only the web portal.
3MediumHealthcareSoftware Reliability & PerformanceAuthSync Health Access SuiteThe EHR system does not provide a visit summary or exam summary written by the nurse or doctor, leaving patients without a clear, consolidated record of their visit.
2MildHealthcareClinical DocumentationVisitSummary AI
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use athenahealth at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: AthenaHealth, Athenahealth, athenahealth