What people complain about in Cerner
6 reported problems name Cerner as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 6
- Avg severity
- 3.3/5
- Would pay to fix
- 0
- Industries
- 2
What they wish it did
Capabilities people described needing that Cerner does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Automated documentation system that reduces redundant charting entries
- Smart skin assessment tool with photo documentation and comparison
- Integrated provider communication logging with automatic call tracking and documentation
- automated order conflict resolution that highlights latest valid order
- task prioritization algorithm that surfaces urgent orders based on clinical context
- notification system that alerts nurse to new or changed orders in real-time
- EHR module that allows custom list filtering by clinical documentation fields like line type
- A unit status dashboard that visually represents real-time workload and patient acuity to complement EHR bed placement modules
- A communication tool between charge nurses and supervisors to convey unit-specific context during patient placement decisions
- Digital worksheet customization tool within EHR for role-specific patient tracking
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Arriving 30 minutes early to begin charting
- Manual documentation of every skin observation including pre-existing conditions
- Manual tracking of every provider communication with timestamps and details
- manually sifts through tens of orders to find relevant ones
- defers to intensivist to clarify conflicting orders
- uses nursing communication note to document clarification
- Uses pen-and-paper midnight rounding sheets to manually track patients with central or midline lines
- Uses a paper worksheet for each patient to stay organized during workflow
Industries
The problems themselves
Highest opportunity score first.
Nurses spend excessive time on redundant charting requirements that significantly reduces patient facetime and contributes to poor HCAP scores.
4HighHealth, Wellness, and BeautyCompliance ManagementChartFlow ProNurses in busy ICU settings miss or overlook critical orders because they are jumbled with duplicates and conflicting instructions across multiple providers, with no clear prioritization or notification.
4HighHealthcareClinical ManagementOrderGuard Clinical PrioritizerA vascular access nurse cannot filter patient lists in Cerner EHR by the presence of documented central or midline lines, forcing reliance on manual pen-and-paper rounding sheets.
3MediumHealthcareClinical DocumentationLineTrack EHR EnhancerCharge nurse is worried that a remote nursing supervisor, using a new Epic EHR system, will make unsafe or unfair patient bed placements because they lack real-time unit-level awareness.
3MediumHealthcarePatient Placement & Care CoordinationUnitAware Bed Placement AssistantNurses transitioning from Cerner to EPIC EHR are anxious and lack a clear, organized workflow in EPIC, having relied on paper worksheets that may not have an obvious equivalent in the new system.
3MediumHealthcareSoftware Onboarding & ImplementationEpic Nurse Transition NavigatorEpic EHR software has a confusing, inconveniently placed interface with nested tabs and an overrated Brain feature compared to Cerner.
3MediumHealthcareUser ExperienceEHRflow
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Cerner at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.