What people complain about in ClassDojo
26 reported problems name ClassDojo as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 26
- Avg severity
- 2.7/5
- Would pay to fix
- 0
- Industries
- 1
What they wish it did
Capabilities people described needing that ClassDojo does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Communication platform with permanent, non-deletable message logs and admin oversight
- In-app code retrieval and auto-refresh feature to eliminate app switching and expired codes
- Provides a full-featured web interface alongside the mobile app, with no forced app usage
- Keyword search functionality within classroom communication and portfolio apps
- Search and message grouping feature within classroom communication apps
- A desktop or web-based application offering full functionality of mobile-only educational platforms.
- Bulk SMS tool with contact management that requires no app download by recipients
- Automated contact import and group creation for parent lists
- Portfolio app with stable photo upload and crash recovery
- Reliable notification navigation and persistent session management
- Search function for past posts
- Absolute date display instead of relative timestamps
- School communication app with searchable archive and parent-visible points dashboard
- A negative feedback mechanism (thumbs-down) within ClassDojo to rate and filter communications
- Communication app that does not force update before use
- Reliable notification badge management that accurately reflects unread items
- Message deduplication and send-acknowledgment system
- In-app messaging feature that allows parents to contact teachers directly
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Users resort to email for better documentation
- Teacher has to go in and out of app to get numerical code
- Uses web version to avoid app if possible
- manually scrolling through all posts to find a specific one
- scrolls through long stream of messages to find specific item
- Manually programs parent phone numbers into personal phone at start of year
- Texts each parent individually to send mass information
- taking pictures with my phone and searching for them to post to portfolio
- manually calculating dates from relative timestamps
- scrolling endlessly to find specific post from weeks ago
- scrolling for days to find past information because there is no search function
- using Instagram instead to see school updates
Industries
The problems themselves
Highest opportunity score first.
School districts lack oversight and documentation control over parent-teacher communications within ClassDojo, which is easily deletable and non-presentable as evidence.
4HighEducationCommunication & CollaborationAccountableComms ProTeachers using ClassDojo have to constantly switch between apps to retrieve numerical codes, which often expire and require repeated searching for updated codes.
3MediumEducationUser ExperienceCodeSyncClassDojo bombards users with aggressive ads, spam, and constant pleas to spend more money, with no option to use the service without the app and persistent predatory pop-ups.
3MediumEducationUser ExperienceQuietClassTeachers using ClassDojo cannot search for posts by keywords, making it difficult to find specific content.
3MediumEducationData ManagementPostSearch ProTeachers cannot efficiently search or filter through the long stream of messages in ClassDojo, making it time-consuming to find specific communications.
3MediumEducationCommunication & CollaborationCommsSearch ProA parent is frustrated by the lack of desktop/laptop options for ClassDojo, forcing children into excessive screen time on mobile devices for educational activities.
3MediumEducationMobile ExperienceClassroomView DesktopSchool librarian needs a software system to manage student behavior incentives, track earned points, and allow students to redeem points for physical prizes or virtual rewards.
3MediumEducationBehavior ManagementLibraryRewards PlusA music teacher at a private school lacks a way to send mass messages to parents without manually entering each phone number and texting individually, and wants a solution that doesn't require parents to download an app.
3MediumEducationCommunication & CollaborationSimpleText BroadcastTeacher cannot post to student portfolio in ClassDojo without app crashing or kicking them out, forcing manual photo workaround.
4HighEducationSoftware PerformancePortfolioSnapClassDojo's free version is extremely limited, preventing users from accessing full features without paying.
2MildEducationSoftware & SaaSClassConnect FreeTeachers using ClassDojo for parent communication face a buggy app that fails to navigate to the correct message from notifications and logs out without warning, causing missed notifications.
3MediumEducationUser ExperienceClassConnect ProNo search functionality in ClassDojo and subscription is required for basic features
3MediumEducationSoftware Feature GapClassManage ProSchools are forced to use paid communication apps when they need free alternatives for parent-teacher communication.
3MediumEducationCommunication & CollaborationClassConnect FreeUnable to find past posts in ClassDojo because there is no search function and dates are displayed as relative time instead of absolute dates.
3MediumEducationDocument ManagementPostFinder ProTeachers and students cannot fully use the app unless they pay, creating inequality in access.
3MediumEducationClassroom ManagementEquityClass FreeAfter a recent update, the upload function in ClassDojo is broken, preventing submission of homework.
3MediumEducationSoftware Reliability & PerformanceHomeworkSync ProUploading pictures from the gallery for children's homework hangs on the camera screen, and the app is clunky with intrusive upselling of basic features.
3MediumEducationUser ExperienceHomeworkSnapParents cannot search for specific school updates or see their child's Dojo points in the ClassDojo app.
3MediumEducationCommunication & CollaborationParentConnect HubThe ClassDojo app frequently crashes or hangs after switching to another app and returning, forcing users to restart it.
3MediumEducationSoftware Reliability & PerformanceClassFlow Stability EngineClassDojo requires frequent logins (up to 3 times daily) and lacks a store feature to save frequently used redemption values.
2MildEducationUser ExperienceClassDojo Pro
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use ClassDojo at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.