What people complain about in ClassDojo
62 reported problems name ClassDojo as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 62
- Avg severity
- 2.8/5
- Would pay to fix
- 1
- Industries
- 1
What they wish it did
Capabilities people described needing that ClassDojo does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Tool to generate individualized behavior plans for defiant students
- Platform that facilitates real-time parent communication with actionable strategies
- Solution that tracks effectiveness of different interventions per student
- Reliable messaging platform with duplicate prevention for time-sensitive school communication
- Unified inbox that syncs across calling, email, and app messaging
- Communication platform with permanent, non-deletable message logs and admin oversight
- A desktop or web-based application offering full functionality of mobile-only educational platforms.
- Keyword search functionality within classroom communication and portfolio apps
- A communication platform that ensures high parent engagement across all channels
- Automated phone call scheduling and logging
- In-app code retrieval and auto-refresh feature to eliminate app switching and expired codes
- A report generation feature that aggregates behavior data over selectable time periods and exports it as a document
- Provides a full-featured web interface alongside the mobile app, with no forced app usage
- Real-time notification system directly from point change events in ClassDojo to parent app
- Search and message grouping feature within classroom communication apps
- A digital behavior log that replaces public clip charts and manual calendar entries
- Automated parent communication that doesn't require manual transcription of daily behavior
- Bulk SMS tool with contact management that requires no app download by recipients
- Automated contact import and group creation for parent lists
- Portfolio app with stable photo upload and crash recovery
- Navigation loop detection and prevention
- Native tablet layout and orientation support
- Photo zoom functionality
- In-app message translation
- App with no forced questionnaires after updates
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Uses ClassDojo for digital reward points
- Calls parents during class to address behavior immediately
- Considering stopping hands-on demonstrations and doing them himself while students take notes
- Considering physical reward dollar system for visible reinforcement
- calls the school directly
- sends an email
- Users resort to email for better documentation
- manually scrolling through all posts to find a specific one
- Making phone calls after school or when time permits
- Using a messaging app that only some parents use
- Teacher has to go in and out of app to get numerical code
- Takes screenshots of individual behavior events to compile a report
- Uses web version to avoid app if possible
- Relies on school email to know about point changes
- scrolls through long stream of messages to find specific item
- Uses a color chart with clips for public behavior tracking
- Manually fills out behavior calendars for each student's folder
- Considers tracking points in ClassDojo then manually writing point deductions and reasons on calendars
- Manually programs parent phone numbers into personal phone at start of year
- Texts each parent individually to send mass information
Industries
The problems themselves
Highest opportunity score first.
Teachers are wasting hours trying to download older photos from ClassDojo due to a bug that resets the scroll position to the most recent photos.
4HighEducationDocument ManagementMemoryLaneA middle school science teacher is struggling to manage student behavior in two of five classes, with defiance, talking, and refusal to follow directions, despite trying explicit expectations, parent contact, and a digital reward system.
4HighEducationClassroom ManagementBehaviorBridge Classroom ManagerThe app unpredictably re-sends old messages about critical pickup and time information, making the user distrust it and fall back to phone and email.
4HighEducationSoftware Reliability & PerformanceParentLink Reliable MessagingA parent can no longer easily access school messages and news in ClassDojo because the app increasingly promotes tutoring and premium services and now forces an unskippable, intrusive survey before allowing access.
4HighEducationClient Communication & ExperienceParentLink School CommsA school communication app glitches and has poor data security, leading to a parent's identity theft and identity theft of their child due to inadequate monitoring of personal data and mirroring.
4HighEducationSoftware Reliability & PerformanceSecureSchool ConnectParents are frustrated by ClassDojo's monetization model, where constant upgrade prompts and unclear paywalled features create an obnoxious experience, shifting costs onto families instead of teachers or schools.
2MildEducationMonetization & Revenue GenerationOpenClass ConnectSchool districts lack oversight and documentation control over parent-teacher communications within ClassDojo, which is easily deletable and non-presentable as evidence.
4HighEducationCommunication & CollaborationAccountableComms ProThe ClassDojo mobile app and website are functionally unusable on all of the user's devices, blocking their ability to use the platform.
5CriticalEducationSoftware Reliability & PerformanceBehaviorBridge LiteA parent is frustrated by the lack of desktop/laptop options for ClassDojo, forcing children into excessive screen time on mobile devices for educational activities.
3MediumEducationMobile ExperienceClassroomView DesktopTeachers using ClassDojo cannot search for posts by keywords, making it difficult to find specific content.
3MediumEducationData ManagementPostSearch ProTeacher struggles to effectively communicate with parents who do not use the school's messaging app and expect immediate phone calls, causing disruptions and time management issues.
3MediumEducationCommunicationParentReach ProParents miss important school updates because ClassDojo buries them under irrelevant notifications and aggressive paid feature upgrades.
3MediumEducationClient Communication & ExperienceSchoolStream NotificationsTeachers using ClassDojo have to constantly switch between apps to retrieve numerical codes, which often expire and require repeated searching for updated codes.
3MediumEducationUser ExperienceCodeSyncA teacher using ClassDojo cannot add merits/demerits to a student portfolio or extract a report showing a child's behavior over day, week, month, or year without taking screenshots.
3MediumEducationReporting & AnalyticsBehaviorReport ProClassDojo bombards users with aggressive ads, spam, and constant pleas to spend more money, with no option to use the service without the app and persistent predatory pop-ups.
3MediumEducationUser ExperienceQuietClassParent cannot see real-time point changes (earning or losing) on their side of ClassDojo, only via email from school, leaving them unaware of their child's daily behavior needs.
3MediumEducationParent Communication & Student SafetyClassDojo Parent SyncTeachers cannot efficiently search or filter through the long stream of messages in ClassDojo, making it time-consuming to find specific communications.
3MediumEducationCommunication & CollaborationCommsSearch ProA 1st grade teacher needs an age-appropriate, efficient, and non-humiliating way to track and communicate student behavior to parents without excessive manual work.
3MediumEducationBehavior ManagementClassroom Compass Behavior TrackerSchool librarian needs a software system to manage student behavior incentives, track earned points, and allow students to redeem points for physical prizes or virtual rewards.
3MediumEducationBehavior ManagementLibraryRewards PlusA music teacher at a private school lacks a way to send mass messages to parents without manually entering each phone number and texting individually, and wants a solution that doesn't require parents to download an app.
3MediumEducationCommunication & CollaborationSimpleText Broadcast
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use ClassDojo at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.