What people complain about in Concur
5 reported problems name Concur as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 5
- Avg severity
- 3.6/5
- Would pay to fix
- 2
- Industries
- 3
What they wish it did
Capabilities people described needing that Concur does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Unified spend management platform replacing three separate systems (Concur, Coupa, Bill.com)
- Native multi-currency and multi-entity support without bolt-ons
- Globalized UI and approval routing for distributed teams
- Automated invoice field validation and mapping for Japan qualified invoices and China VAT special invoices
- Cross-period reconciliation that handles late receipts without manual intervention
- Centralized layer that accepts localized invoice data and feeds clean data to global systems
- Purpose-built integration between AmEx @Work and Xero with reliable approval workflow
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- manual remapping every month close for Japan T-No edge cases
- China counterpart spends 1-2 days every close cleaning up VAT classification
- pushing validation back to local AP teams caused submission delays
- Tried PayHawk but has issues; still seeking better way
The problems themselves
Highest opportunity score first.
VP of Finance at a 400-person SaaS company needs to replace a costly, non-integrated spend management stack (Concur, Coupa, Bill.com) with a single solution that supports multi-entity GL sync, SOX audit trails, multi-currency cards, and delegated approvals across global offices.
4HighSoftware and TechnologyFinancial ManagementGlobalSpend UnityNeed to replace expensive, disjointed spend management stack (Concur, Coupa, Bill.com) with a unified, SOX-ready, multi-entity, multi-currency system that integrates with NetSuite and works across global teams.
4HighSoftware and TechnologyFinancial ManagementGlobalSpend UnifiedAPAC consolidation teams at multinational companies still manually handle invoice data edge cases from Japan's qualified invoice system and China VAT fields 2.5 years post-changeover, due to global expense systems lacking proper localized field handling.
4HighGeneral Business ServicesData ManagementAPAC TaxField SyncBusinesses with AmEx Corporate Cards (specifically @Work program) struggle to get expenses approved and into Xero efficiently; existing tools like Concur are terrible and PayHawk has issues.
3MediumAccounting & BookkeepingExpense TrackingAmExGlideA controller finds their current expense management software (Concur) slow and clunky for the price, and is considering switching to Emburse but is uncertain if it would be an improvement.
3MediumGeneral Business ServicesExpense TrackingExpenseFlow
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Concur at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.