What people complain about in Deputy
10 reported problems name Deputy as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 10
- Avg severity
- 3.0/5
- Would pay to fix
- 0
- Industries
- 4
What they wish it did
Capabilities people described needing that Deputy does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- An integrated platform that combines scheduling, unlimited messaging, and payroll without per-user add-ons
- Scheduling software that allows employees to set unavailability that overrides unreleased shifts
- A reliable schedule editing interface that is not broken by app updates on specific devices
- A scheduling report builder that allows full customization of export layouts and fields
- Notification customization feature allowing users to select which alerts to receive
- Reliable timesheet submission that correctly handles non-overlapping entries and provides per-employee rule customization.
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Runs Deputy and Breakroom side-by-side to combine scheduling and messaging
- Imports Deputy schedule into Breakroom manually so staff use one app
- requires me to find a cover when I was never available in the first place
- Deputy app cannot edit shift times on Pixel 10 Pro
- prints Excel schedule with limited information
- manually reformats PDF output
- Users manually ignore unwanted notifications
Industries
The problems themselves
Highest opportunity score first.
Hospitality operations manager needs affordable workforce communication, scheduling, and payroll tools but existing platforms like Deputy bundle features at high per-user cost or lack essential functionality like group chat.
4HighRestaurants & Food ServiceScheduling & DispatchShiftConnect HubScheduling system does not allow setting unavailability for shifts that are rostered but not yet released to employees, forcing workers to find cover for shifts they were never available for.
3MediumGeneral Business ServicesScheduling & DispatchAvailabilityGuardDeputy's current integration with payroll systems is insufficient, causing manual work and potential errors.
3MediumGeneral Business ServicesWorkflow ManagementPaySync BridgeSmall business needs a simple, low-cost clock-in/out system for 6 employees without paying for expensive full-featured software like Xero or Deputy.
3MediumGeneral Business ServicesTime TrackingTinyClockDeputy's integration with ADP WFN payroll processor is not seamless, causing regular issues that create more work.
3MediumGeneral Business ServicesWorkflow ManagementPayrollSync ProCannot adjust rostered shift times in Deputy app on Pixel 10 Pro after latest update.
4HighGeneral Business ServicesScheduling & DispatchScheduleFixUser cannot print their work schedule in the preferred format and lacks support to customize it.
3MediumGeneral Business ServicesScheduling & BookingSchedulePrint ProDeputy users cannot customize which notifications they receive, causing frustration from receiving unnecessary alerts.
2MildGeneral Business ServicesCommunication & CollaborationNotifyFilterEmployee timesheet app rejects valid non-overlapping entries with false overlap errors after updates.
3MediumSoftware and TechnologySoftware PerformanceTimesheetFix ProWorkers cannot provide detailed end-of-day comments because the app limits time for input.
2MildField ServiceUser ExperienceCommentFlow
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Deputy at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.