What people complain about in Financial Cents
13 reported problems name Financial Cents as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 13
- Avg severity
- 2.9/5
- Would pay to fix
- 1
- Industries
- 1
What they wish it did
Capabilities people described needing that Financial Cents does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Batch processing interface for completing multiple line items at once
- Integrated view that shows books close status across both company and client files simultaneously
- Automated recognition of reconciled accounts to reduce manual steps
- Automated client document collection with smart reminders that don't get ignored
- Task system that auto-updates recurring request dates based on calendar
- Automated statement retrieval from financial institutions without client manual intervention
- Integrated client document request and collection workflow within accounting software
- Secure permission sharing for account access without giving away full credentials
- Software that automatically reminds clients of outstanding document requests
- Software that provides a single upload method for clients regardless of accounting platform
- Accounting software should include a built-in feature for requesting client statements with automated task creation and tracking.
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Manually clicking dropdown to choose 'complete' for each line item
- Going back and forth between company and client files during close
- Using customized checklists in Financial Cents for clients
- uses templates and brute force to chase clients for documents
- Manually editing task descriptions each month to add the correct month name
- setting up a dedicated email account for each client to receive statements
- manually requesting statements from clients via email
- giving the accountant access to client bank accounts to pull statements manually
- Uses Google Drive for QBO clients to upload documents
- Uses HubDoc for Xero clients to upload via email
- Manually includes email address for clients to send statements to HubDoc
Industries
The problems themselves
Highest opportunity score first.
The user finds QuickBooks Online's new books close feature too manual, slow, and inefficient for managing month-end closing across multiple client accounts.
3MediumAccounting & BookkeepingAccounting & Financial ManagementCloseFlow ProSolo bookkeepers spend excessive time chasing clients for documents, even when using dedicated practice-management software.
4HighAccounting & BookkeepingClient Communication & ExperienceDocChaser ProNeed affordable office management software with flexible license count, as Financial Cents requires buying 5 licenses for 3 users
3MediumAccounting & BookkeepingFinancial ManagementFlexiLicence Office ManagerClients send duplicate or wrong-month bank statements because task reminders lack specific date references that auto-update each month.
3MediumAccounting & BookkeepingClient Communication & ExperienceAutoMonth RequestsA bookkeeper needs client management software that allows clients to easily upload and organize bank statements and receipts across multiple business accounts in QuickBooks.
3MediumAccounting & BookkeepingClient ManagementReceiptFlow ProAccounting professionals struggle to get financial statements from clients in a timely manner, causing delays and frustration.
3MediumAccounting & BookkeepingClient Management & BookingAutoFetch StatementsThe user is frustrated with QuickBooks Online's new Books Close feature because notes don't save consistently, there's no clear pricing or billing timeline, and they're unsure about attachment capabilities for missing receipts.
3MediumAccounting & BookkeepingAccounting & Financial ManagementCloseFlow ProThe accounting firm struggles with clunky document organization and storage integration in Financial Cents, creating inefficiencies especially during tax season.
3MediumAccounting & BookkeepingClient ManagementDocFlow Pro for AccountantsAccounting firm needs integrated practice management software combining team communication, client portal, document storage, CRM, uncategorized audit trail, and password management.
3MediumAccounting & BookkeepingPractice ManagementFirmHubA new accounting firm founder needs to design an efficient workflow from scratch but is overwhelmed by redundant features when combining multiple accounting software tools.
3MediumAccounting & BookkeepingWorkflow ManagementAccountingFlow BuilderBookkeeper needs a tool that automates requesting documents, reminding clients of outstanding requests, and providing easy upload options across multiple accounting platforms.
3MediumAccounting & BookkeepingDocument ManagementDocFlow SyncAccounting firm owner needs guidance on selecting a client portal and CRM to integrate with project management software for tax workflow.
2MildAccounting & BookkeepingSoftware SelectionTaxStack AdvisorTask management software lacks a dedicated feature for requesting client financial statements.
2MildAccounting & BookkeepingTask ManagementStatementRequest Pro
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Financial Cents at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.