What people complain about in Fiverr
13 reported problems name Fiverr as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 13
- Avg severity
- 3.2/5
- Would pay to fix
- 1
- Industries
- 5
What they wish it did
Capabilities people described needing that Fiverr does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Platform to vet and match sales professionals with agencies based on past performance and reliability
- System to automate lead nurturing and follow-ups to improve conversion rates
- All-in-one client portal for SOW, contract, invoicing, and payment with customizable terms
- Secure, limited-access portal for freelancers to perform SEO tasks without full admin credentials
- Automated client brief collection that enforces specificity before project start
- Built-in revision scope management and billing system
- a platform that offers one-time purchase code ownership with managed deployment and environment variable configuration
- Platform that vets creators for authentic engagement and brand aesthetic fit
- A curated local service marketplace matching web developers with nearby small businesses
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- uses Fiverr to find sales talent but with low conversion
- hires salespeople who overpromise and underdeliver
- uses Fiverr despite unfair terms
- submits SOW for approval and waits for client to draft contract
- follows NET 30 payment terms
- offers clients two options: creative control or detailed brief via manual questions
- builds revision policy into gig description manually
- leaves for a $200 Fiverr gig with broken code
- prefers subscription model like Shopify/Wix despite long-term cost
- posts on Reddit asking where to find clients
Industries
The problems themselves
Highest opportunity score first.
Unable to find and retain a reliable sales team to convert leads into projects, despite having high quality and timely delivery.
4HighProfessional ServicesSales and Client AcquisitionSalesForce ProFreelancers face high fees, pay-to-bid models, and lack of transparency on Fiverr and Upwork, making it hard to find humane, affordable alternatives.
4HighGeneral Business ServicesJob Search & RecruitmentHumaneHireFreelancers struggle to find fair-priced direct client work because middlemen platforms like Upwork and Fiverr underpay them by taking large cuts and outsourcing to cheaper providers.
4HighGeneral Business ServicesClient AcquisitionFairMatch DirectService providers lack an efficient platform to manage client onboarding, contracts, and payments without using Fiverr or similar marketplaces that impose unfair terms like NET 30.
3MediumGeneral Business ServicesClient ManagementClientFlow ProBusiness owner needs to outsource SEO work but is concerned about website security when granting access to freelancers.
3MediumMarketing & AdvertisingSecurity & SurveillanceSecureSEO Access ManagerFreelance creative professionals struggle with vague client requests, leading to wasted time and strained relationships without a structured intake process.
3MediumProfessional ServicesClient ManagementBriefLockerA new B2B data analytics consultancy struggles to acquire first paying clients in the US without existing case studies or credibility.
4HighGeneral Business ServicesSales and Client AcquisitionPilotMatch ProFreelancer seeks a reliable method to manage client projects and ensure payment outside of freelance platforms like Fiverr or Upwork.
3MediumGeneral Business ServicesClient ManagementDirectPay Client HubFreelancers using Upwork and Fiverr lack a humane, human-centered platform that feels respectful and fair for short-term or smaller gigs.
3MediumGeneral Business ServicesClient AcquisitionHumaGigNon-technical small business owners are afraid of owning and maintaining their website source code, preferring subscription platforms despite long-term cost.
3MediumGeneral Business ServicesSoftware SelectionCodeVault ProTeachers have difficulty finding and commissioning custom illustrations for classroom materials like coloring pages, worksheets, and character illustrations.
3MediumEducationSourcing & ProcurementClassroomIllustrateSmall business owners struggle to find trustworthy UGC creators who produce high-quality, conversion-focused content that matches their brand aesthetic.
3MediumE-commerceMarketing & AdvertisingCreatorMatchA new web development business owner struggles to find a platform to post services outside of Fiverr or Upwork to reach small business clients.
2MildGeneral Business ServicesJob Search & RecruitmentLocalBiz Connect
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Fiverr at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.