What people complain about in FreshBooks

Capabilities people described needing that FreshBooks does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.

• Robust, self-healing bank integration that minimizes disconnections.
• Automated notification system to alert users of any bank connection failures.
• A reliable mobile receipt scanning and data extraction feature.
• A mobile application with full project creation capabilities accessible from the field.
• Enhanced mobile time tracking functionality to accurately log field work.
• A mileage tracking feature that reliably records all trips without manual intervention.
• A mileage tracking feature optimized for minimal battery consumption during background operation.
• A mobile estimating app with reliable, automatic saving functionality.
• Mobile estimating and invoicing software that allows direct image attachment to documents.
• Automated transaction detection and matching for cleanup
• Intelligent categorization correction suggestions
• Automatic photo-to-expense attachment that eliminates manual work
• Simple financial dashboard that replaces manual spreadsheet tracking with automated income and expense categorization
• Mobile expense categorization with a simple, intuitive gesture-based interface for rapid classification.

The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.

• Having to redo estimates when the app doesn't save them
• Manually tracking down missing transactions
• Manually correcting categorization problems
• manually attaches receipt photos to expenses
• uses google sheets to track finances

The problems themselves

Highest opportunity score first.

• The user is concerned about FreshBooks repeatedly disconnecting from their bank account without explanation or notification, disrupting expense tracking.

  3Medium
  Accounting & Bookkeeping·Financial Management·ConnectAssured Finance Tracker

• The FreshBooks mobile app's receipt scanning feature is consistently failing to capture information or save photos of receipts, leading to frustration and wasted time.

  3Medium
  General Business Services·Expense Tracking·ReceiptSnap Pro

• The user interface of FreshBooks' mobile app is unintuitive and lacks critical functionality like project creation and robust time tracking for field use.

  3Medium
  Professional Services·Field Service Management·ProjectTrack Mobile

• The FreshBooks mileage tracker feature is unreliable, missing a significant portion of trips, and excessively drains battery life, making it unusable for accurate expense tracking.

  3Medium
  Accounting & Bookkeeping·Expense Tracking·DriveLog Pro

• The FreshBooks mobile app frequently fails to save estimates, and lacks the ability to add images to estimates or invoices.

  3Medium
  Professional Services·Client Management·EstimateFlow Mobile

• Bookkeepers need less painful software for reconciling messy books and catching up on months of backlogged transactions.

  3Medium
  Accounting & Bookkeeping·Reconciliation & Cleanup Workflow·CleanSweep Bookkeeping

• FreshBooks app no longer automatically attaches receipt photos to expenses, forcing manual effort to attach them.

  2Mild
  Accounting & Bookkeeping·Expense Tracking·ReceiptSnap

• Small business owners need simple accounting software that shows profitability, spending, and margins without complex setup or accountant-oriented features.

  3Medium
  General Business Services·Accounting & Financial Management·SimpleBooks

• Freelancers lack a simple tool that handles invoice creation, professional appearance, payment tracking, and automatic reminders without the complexity of existing solutions.

  3Medium
  General Business Services·Invoicing & Billing·InvoiceBuddy Reminder

• The user finds FreshBooks clunky and inefficient for separating business and personal expenses, particularly when compared to the simpler swipe function in QuickBooks.

  2Mild
  Accounting & Bookkeeping·Expense Tracking·SwipeBooks Expense Manager