What people complain about in GoHighLevel
11 reported problems name GoHighLevel as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 11
- Avg severity
- 3.4/5
- Would pay to fix
- 1
- Industries
- 4
What they wish it did
Capabilities people described needing that GoHighLevel does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- An intuitive, industry-specific automation platform that doesn't require extensive technical knowledge to configure.
- A system that can proactively identify and automate common pain points in a brick-and-mortar business.
- A user-friendly web form editor that simplifies the process of creating and modifying online forms.
- HIPAA-compliant workflow automation platform with affordable pricing for small teams
- An integrated marketing automation module within CRM software to handle lead nurturing and email campaigns.
- Automated lead response and qualification system
- CRM with automatic stage updates based on lead interactions
- AI-powered follow-up messaging that adapts to lead activity
- Integrated ad performance dashboard with auto-optimization
- Lead scoring and intent detection engine
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- uses Google spreadsheets to manage operational flow
- Responding to new leads manually
- Updating CRM stages manually
- Sending the same property details repeatedly
- Checking Meta and Google ad performance manually
- Trying to identify serious leads without scoring
The problems themselves
Highest opportunity score first.
Small business owners, especially in brick-and-mortar sectors, struggle with constant operational demands and lack the time or technical skills to build custom automation systems that could solve their specific problems.
4HighHealth, Wellness, and BeautyWorkflow ManagementBizFlow AI for BarbershopsA solo operator needs a comprehensive, integrated software stack for B2B client business automation and management, including CRM, client data privacy, AI tools, and efficient multi-client management, to help small-medium local businesses adopt AI.
4HighGeneral Business ServicesClient ManagementBizOps AI StackThe user finds editing web forms in GoHighLevel to be an extremely frustrating and difficult experience.
4HighGeneral Business ServicesUser ExperienceFormFlow Pro: Intuitive Web Form BuilderSmall telehealth startup needs a HIPAA-compliant operational workflow platform that is affordable for a small team without requiring enterprise-level pricing or sales calls.
4HighHealth, Wellness, and BeautyWorkflow ManagementTeleFlow HIPAAThe user is dissatisfied with GoHighLevel as a CRM and is actively seeking a white-label CRM alternative.
4HighGeneral Business ServicesClient ManagementPartnerCRM ProBusinesses dislike GoHighLevel's monthly retainer model and seek a one-time payment solution for CRM and marketing automation tools.
3MediumGeneral Business ServicesClient ManagementOmniCRM One-Time SuiteThe user is dissatisfied with GoHighLevel as a CRM for home services and is seeking a more effective alternative.
3MediumHome ServicesCustomer Relationship ManagementServiceFlow CRMThe user is frustrated with Pipedrive's lack of native marketing automation features and is seeking an affordable, integrated solution.
3MediumGeneral Business ServicesClient ManagementPipedrive Flow & NurtureThe user needs an all-in-one software solution that combines CRM, project management, social media scheduling, analytics, communication, and funnel building, but finds existing options like GoHighLevel to have poor interfaces and competitors like HubSpot and Salesforce to be too expensive.
3MediumGeneral Business ServicesClient ManagementOmniSuite: Business Growth PlatformReal estate agents and developers waste significant time on manual lead management tasks such as responding to new leads, updating CRM stages, following up, and checking ad performance, with automation tools lacking real estate-specific workflows.
3MediumReal EstateLead ManagementEstateFlow AISalespeople are unsure if the market for missed call text back services is saturated and whether leads are receptive to sales calls.
2MildGeneral Business ServicesSales and Client AcquisitionLeadReply Saturation Analyzer
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use GoHighLevel at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: Go High Level, GoHighLevel