What people complain about in Google Workspace
8 reported problems name Google Workspace as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 8
- Avg severity
- 3.0/5
- Would pay to fix
- 0
- Industries
- 4
What they wish it did
Capabilities people described needing that Google Workspace does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Automated DNS migration tool that guides non-technical users through switching website builders without manual error
- All-in-one outbound sales platform combining CRM, deliverability, warmup, tracking, and automation
- Integrated practice management platform that combines documentation, workflows, and client communication
- Unified system that eliminates the need to maintain and switch between multiple specialized tools
- Internal communication platform with offline messaging capabilities for volunteers without smartphones
- Centralized on-boarding tool with automated guides and templates
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- uses Notion for client documentation and SOPs
- uses multiple separate tools for different functions (scheduling, video, documents, communication)
- uses WhatsApp for internal communication
- manually writes user guides for handovers
The problems themselves
Highest opportunity score first.
Email open rates dropped from 35% to 8% after a Gmail update, likely due to authentication issues, but the user lacks knowledge to fix DKIM/DMARC.
4HighE-commerceEmail DeliverabilityDeliverability DoctorBusiness owner cannot send/receive emails from their company domain without migrating away from their established personal Gmail account.
3MediumGeneral Business ServicesCommunication & CollaborationDomainAlias MailManaging Microsoft 365 administration is exhausting due to constantly changing, renamed, and hard-to-find admin centers, especially for a small business that mainly just needs email functionality.
3MediumGeneral Business ServicesSoftware & SaaSAdminSimplifyA small business owner struggles to migrate their website between domain/hosting providers (Google/Squarespace to Base44 and back) and cannot find clear DNS instructions to avoid paying ongoing builder fees.
3MediumGeneral Business ServicesWebsite Builder SelectionSiteSwitch DNS WizardSaaS costs for outbound sales and lead generation tools are too high and fragmented, feeling like patches for weak infrastructure.
3MediumGeneral Business ServicesSales and Client AcquisitionOutboundStack ProDespite using multiple specialized tools, running a small bookkeeping practice still involves significant manual work and lacks integrated workflow automation.
3MediumAccounting & BookkeepingWorkflow ManagementBookkeeperFlow ProThe user needs a secure phone setup where their assistant can access texts and voicemails with auto-reply capabilities, while keeping work communications separate from personal life without carrying an extra phone.
2MildGeneral Business ServicesCommunication & CollaborationSecureLine AssistantA small volunteer-run CIC struggles with fragmented internal communication and ad hoc IT setup, lacking a unified system for collaboration and document management.
3MediumNon-ProfitCommunication & CollaborationNonProfitHub Connect
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Google Workspace at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.