What people complain about in Jobber
47 reported problems name Jobber as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 47
- Avg severity
- 3.4/5
- Would pay to fix
- 5
- Industries
- 5
What they wish it did
Capabilities people described needing that Jobber does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Dedicated permit tracking module with structured, searchable fields instead of relying on generic notes
- Offline-first mobile access to permit details during basement inspections without connectivity
- Digital scheduling system with crew coordination
- Mobile time tracking app for field workers
- Integrated invoicing and materials management platform
- A time log correction tool that automatically fixes common entry errors or allows quick adjustments without manual re-entry.
- Mobile app with reliable offline mode and automatic data syncing
- Push notifications or messaging that work without connectivity
- Auto-save feature to prevent data loss during crashes
- Reliable template loading in low-connectivity scenarios
- A stable mobile app that does not require force-stopping or frequent restarts
- Reliable, always-on time tracking that prevents data loss even with app malfunctions.
- Robust data synchronization and backup mechanisms for time logs.
- Mobile-first job management app with zero training required and automatic status updates
- Dedicated mileage and pay logging feature that survives software updates and integrates with existing field service apps
- Digital scheduling system that replaces paper calendars and spreadsheets
- Mobile time tracking app that eliminates paper timesheets
- Automated invoicing system that integrates with QuickBooks
- Digital materials tracking that replaces paper logs
- Crew coordination platform that replaces paper communication
- Automated tip data sync from field service management to payroll
- Configurable tip split calculation engine
- Bulk import of tip amounts into payroll system
- A mobile application with optimized data loading that prevents long wait times for task display.
- A mobile application that reliably and quickly retrieves daily tasks without needing manual reloads.
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- scribbled permit number in Jobber notes field
- scrolling through 4 jobs in Jobber to find which permit covered which address
- paper for scheduling
- paper for time tracking
- paper for invoices
- paper for materials management
- paper for crew coordination
- manually correcting time logs after each use
- wasting time making corrections to time entries
- closing and reopening the app multiple times a day
- relying on cellular data instead of app's offline mode
- closes and restarts app after freeze
- retakes pictures after work is lost
- force stopping the app frequently to get it working again
- spends 8-10 hours per week chasing things manually
- paper scheduling
- paper time tracking
- paper invoices
- paper materials tracking
- paper crew coordination
Industries
The problems themselves
Highest opportunity score first.
The user pays for Jobber but experiences frequent glitches, including being locked out of the schedule due to server issues.
4HighGeneral Business ServicesSoftware Reliability & PerformanceFieldPulse ProField technicians struggle to quickly find and manage permit details during inspections because general field service software stores permits as unstructured notes or custom fields, causing delays and missed inspections.
4HighHome ServicesDocument ManagementPermitLogThe landscaping business relies entirely on paper for scheduling, time tracking, invoicing, materials, and crew coordination, which is inefficient and outdated.
4HighHome ServicesField Service ManagementLandscapeFlow ProA recent software update broke the time logging feature, requiring excessive manual corrections and wasting time.
3MediumField ServiceSoftware Reliability & PerformanceTimeTrack FixerSmall service business operators are overpaying for field service management software with per-user fees and contracts.
3MediumHome ServicesField Service ManagementJobFlow NOWThe Jobber app is becoming increasingly buggy and glitchy with each update, making it nearly unusable despite its past benefits for business growth.
4HighField ServiceSoftware PerformanceFieldOps StableJobber mobile app experiences frequent offline states, sync failures, and inability to send arrival messages, disrupting field operations.
4HighField ServiceSoftware Reliability & PerformanceFieldSync ProThe software freezes multiple times a day during use, causing lost work and duplication.
4HighField ServiceSoftware Reliability & PerformanceFieldFlow ProJobber's Android app frequently freezes and needs to be force-stopped, and occasional service interruptions halt operations for hours, disrupting business workflow.
4HighField ServiceSoftware Reliability & PerformanceFieldPulse ProClients are ignoring estimate emails because they come from a generic Jobber domain, causing over 60% of estimates to go unviewed.
4HighHome ServicesClient Communication & ExperienceEstimateFlow ProThe Jobber mobile app's time tracking feature frequently fails to record clocked-in time or resets it to zero, leading to lost data.
4HighField ServiceTime TrackingTimeGuard ProThe user is unable to use the Jobber app due to a forced update requirement that is not available, and the app frequently crashes and is slow when it does work.
4HighField ServiceSoftware Reliability & PerformanceFieldService Pro Reliability SuiteAn HVAC business owner is spending 8-10 hours per week manually chasing job information because his team refuses to use a standard field service management tool like Jobber.
4HighField ServiceField Service ManagementFieldTribe ProThe latest software update removed the ability to view past work order details (pay and addresses) from the timesheet, preventing the technician from submitting weekly mileage reports.
4HighField ServiceReporting & AnalyticsFieldReport ProThe map tab in the scheduling software fails to consistently display jobs, making it unreliable for routing and planning work orders.
4HighField ServiceSoftware Reliability & PerformanceRouteSync ProJobber only allows one crew to be booked online, but the business needs to schedule multiple crews simultaneously.
4HighField ServiceScheduling & DispatchMultiCrew DispatchA landscaping company with a 43-year history relies entirely on paper for scheduling, time tracking, invoicing, materials, and crew coordination, creating operational inefficiency.
4HighHome ServicesField Service ManagementLandscapeFlow ProHome service business owners manually match digital tips from Jobber/Housecall Pro to Gusto payroll because the systems don't sync, costing hours of spreadsheet work every week.
4HighHome ServicesPayroll ManagementTipSync Payroll ConnectThe Jobber mobile app experiences significant loading delays for daily tasks, leading to substantial wasted time for field workers.
3MediumField ServiceSoftware PerformanceTaskSync ProPlumber working full-time needs a reliable field service management app to replace messy manual processes.
3MediumPlumbingField Service ManagementPipeFlow Pro
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Jobber at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.