What people complain about in Jobber
39 reported problems name Jobber as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 39
- Avg severity
- 3.3/5
- Would pay to fix
- 4
- Industries
- 5
What they wish it did
Capabilities people described needing that Jobber does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Dedicated permit tracking module with structured, searchable fields instead of relying on generic notes
- Offline-first mobile access to permit details during basement inspections without connectivity
- Digital scheduling system with crew coordination
- Mobile time tracking app for field workers
- Integrated invoicing and materials management platform
- A time log correction tool that automatically fixes common entry errors or allows quick adjustments without manual re-entry.
- Mobile-first job management app with zero training required and automatic status updates
- Reliable, always-on time tracking that prevents data loss even with app malfunctions.
- Robust data synchronization and backup mechanisms for time logs.
- Dedicated mileage and pay logging feature that survives software updates and integrates with existing field service apps
- Auto-save feature to prevent data loss during crashes
- Reliable template loading in low-connectivity scenarios
- Automated tip data sync from field service management to payroll
- Configurable tip split calculation engine
- Bulk import of tip amounts into payroll system
- Digital scheduling system that replaces paper calendars and spreadsheets
- Mobile time tracking app that eliminates paper timesheets
- Automated invoicing system that integrates with QuickBooks
- Digital materials tracking that replaces paper logs
- Crew coordination platform that replaces paper communication
- Software should allow mechanics to select 'Mobile Mechanic' as a specific service category for better client matching.
- Reliable mobile time tracking with automatic anomaly detection and instant manager notification
- An automated profitability analytics tool for Jobber users that provides technician-level and job-type breakdowns without manual data handling.
- Software that allows creating distinct crew profiles within a single account with role-based permissions
- Crew management system that tracks equipment and assignments per crew without separate logins
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- scribbled permit number in Jobber notes field
- scrolling through 4 jobs in Jobber to find which permit covered which address
- paper for scheduling
- paper for time tracking
- paper for invoices
- paper for materials management
- paper for crew coordination
- manually correcting time logs after each use
- wasting time making corrections to time entries
- spends 8-10 hours per week chasing things manually
- closes and restarts app after freeze
- retakes pictures after work is lost
- Owners spend hours matching invoice payments to dispatch logs on spreadsheets
- Running the math on tip splits manually using spreadsheets
- Typing tip amounts into Gusto payroll by hand
- paper scheduling
- paper time tracking
- paper invoices
- paper materials tracking
- paper crew coordination
The problems themselves
Highest opportunity score first.
Field technicians struggle to quickly find and manage permit details during inspections because general field service software stores permits as unstructured notes or custom fields, causing delays and missed inspections.
4HighHome ServicesDocument ManagementPermitLogThe landscaping business relies entirely on paper for scheduling, time tracking, invoicing, materials, and crew coordination, which is inefficient and outdated.
4HighHome ServicesField Service ManagementLandscapeFlow ProA recent software update broke the time logging feature, requiring excessive manual corrections and wasting time.
3MediumField ServiceSoftware Reliability & PerformanceTimeTrack FixerSmall service business operators are overpaying for field service management software with per-user fees and contracts.
3MediumHome ServicesField Service ManagementJobFlow NOWClients are ignoring estimate emails because they come from a generic Jobber domain, causing over 60% of estimates to go unviewed.
4HighHome ServicesClient Communication & ExperienceEstimateFlow ProThe map tab in the scheduling software fails to consistently display jobs, making it unreliable for routing and planning work orders.
4HighField ServiceSoftware Reliability & PerformanceRouteSync ProThe Jobber app is becoming increasingly buggy and glitchy with each update, making it nearly unusable despite its past benefits for business growth.
4HighField ServiceSoftware PerformanceFieldOps StableAn HVAC business owner is spending 8-10 hours per week manually chasing job information because his team refuses to use a standard field service management tool like Jobber.
4HighField ServiceField Service ManagementFieldTribe ProThe user is unable to use the Jobber app due to a forced update requirement that is not available, and the app frequently crashes and is slow when it does work.
4HighField ServiceSoftware Reliability & PerformanceFieldService Pro Reliability SuiteJobber only allows one crew to be booked online, but the business needs to schedule multiple crews simultaneously.
4HighField ServiceScheduling & DispatchMultiCrew DispatchThe Jobber mobile app's time tracking feature frequently fails to record clocked-in time or resets it to zero, leading to lost data.
4HighField ServiceTime TrackingTimeGuard ProThe latest software update removed the ability to view past work order details (pay and addresses) from the timesheet, preventing the technician from submitting weekly mileage reports.
4HighField ServiceReporting & AnalyticsFieldReport ProThe software freezes multiple times a day during use, causing lost work and duplication.
4HighField ServiceSoftware Reliability & PerformanceFieldFlow ProHome service business owners manually match digital tips from Jobber/Housecall Pro to Gusto payroll because the systems don't sync, costing hours of spreadsheet work every week.
4HighHome ServicesPayroll ManagementTipSync Payroll ConnectA landscaping company with a 43-year history relies entirely on paper for scheduling, time tracking, invoicing, materials, and crew coordination, creating operational inefficiency.
4HighHome ServicesField Service ManagementLandscapeFlow ProWindow cleaning business owners need a CRM that includes essential features without costly add-ons and integrations.
3MediumHome ServicesSoftware Feature GapCleanSweep CRMIndividual contractor seeks affordable, easy-to-use field service management software to replace expensive Jobber with poor customer service.
3MediumHome ServicesField Service ManagementServiceSnap SoloPlumber working full-time needs a reliable field service management app to replace messy manual processes.
3MediumPlumbingField Service ManagementPipeFlow ProMobile mechanics lack an appropriate industry category when setting up their Jobber account, making it harder to be found by customers.
3MediumAutomotive RepairClient AcquisitionMobileMechanic ProJobber app malfunctions when clocking out, causing the user to remain clocked in overnight and requiring manual correction by their boss.
3MediumGeneral Business ServicesTime TrackingTimeSnap
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Jobber at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.