What people complain about in Make
5 reported problems name Make as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 5
- Avg severity
- 3.2/5
- Would pay to fix
- 0
- Industries
- 3
What they wish it did
Capabilities people described needing that Make does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Instagram DM lead qualification and response automation with team handoff
- Reliable workflow batching that doesn't fail silently
- Robust data handling that doesn't break with special characters in form submissions
- Seamless no-code document automation with built-in templates and email delivery
- Guided setup tool for complex API configurations
- Configuration validation system to prevent setup errors
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- manual inbox management
- Using Looping by Zapier to batch submissions (breaks silently)
- Building janky solution in Google Sheets (breaks with commas)
- manually copying data from sheets to docs
- using Zapier or Make connected to Google Docs
- sending WhatsApp messages manually
- using browser extensions for WhatsApp automation
The problems themselves
Highest opportunity score first.
Service business struggles to manage growing Instagram DM leads with fast response times and a simple CRM for follow-ups, quotes, and job tracking without expensive or manual workarounds.
3MediumHome ServicesLead ManagementDMFlowAutomated workflows generate excessive notifications and tasks for each contact form submission, causing notification fatigue and missing urgent messages, with no simple way to batch process submissions into a daily digest.
3MediumGeneral Business ServicesWorkflow ManagementBatchFlow DigestBusiness owners waste time manually creating documents from client/order data instead of automating the process.
3MediumGeneral Business ServicesWorkflow ManagementDocuFlow AutoSmall business owners struggle to use WhatsApp's official Cloud API for automation while maintaining access to the WhatsApp Business App on their phone, due to confusing setup and poor documentation.
3MediumGeneral Business ServicesCommunication & CollaborationWhatsBridge Setup AssistantSmall local businesses cannot track Google Ads conversions from bookings without expensive third-party middleware.
4HighMarketing & AdvertisingMarketing & AdvertisingAdTrack Bridge
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Make at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: Make, Make.com