What people complain about in Mindbody
11 reported problems name Mindbody as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 11
- Avg severity
- 2.8/5
- Would pay to fix
- 0
- Industries
- 2
What they wish it did
Capabilities people described needing that Mindbody does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Real-time background data synchronization without manual intervention
- Automated late fee charging system that works reliably
- Platform with proper setup verification to prevent configuration errors
- Seamless, automatic calendar synchronization between a booking platform and a personal/business calendar.
- Mobile app that functions correctly without requiring reinstallation before each use
- Android app should show 'Booked' state on schedule cards like iPhone app
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Exiting and reopening the app to refresh
- manually charge late fees
- reinstalls the app each time they use it
- Navigates into class details to check booking status
The problems themselves
Highest opportunity score first.
Mindbody lacks two-factor authentication, preventing the business from obtaining required cyber insurance.
4HighHealth, Wellness, and BeautySoftware Reliability & PerformanceSecureFlow 2FAA beauty business owner is unsure if upgrading to text marketing automations in MINDBODY is worth the significant monthly cost increase from $289 to $500.
3MediumHealth, Wellness, and BeautyMarketing & AdvertisingTextROI AnalyzerThe business cannot implement a client loyalty points system without purchasing additional software modules beyond what they currently have.
3MediumHealth, Wellness, and BeautyClient ManagementLoyaltyFlow ProThe Mindbody app requires frequent manual refreshing by exiting and reopening the app to update content or functionality.
3MediumHealth, Wellness, and BeautySoftware Reliability & PerformanceMindbody RefreshFlowThe user has to manually charge late fees because their MINDBODY account wasn't set up correctly and has multiple ongoing issues.
3MediumHealth, Wellness, and BeautyFinancial ManagementFeeFlow ProUsers of Mindbody cannot sync or add appointments to their Google Calendar, creating scheduling inefficiencies.
2MildHealth, Wellness, and BeautyScheduling & BookingSynapse Connect: Calendar Sync for MindbodyA recent update removed the ability to see how many people are booked into a class after booking, making it hard to mentally prepare for crowded classes or switch to quieter ones.
3MediumHealth, Wellness, and BeautyUser ExperienceClassLoad InsightThe Mindbody app on Android requires reinstallation before each use to function.
3MediumSoftware and TechnologyMobile ExperiencenullUser is frustrated with Mindbody app frequently logging them out, requiring updates, and losing session data, causing inconvenience at critical moments.
3MediumHealth, Wellness, and BeautySoftware Reliability & PerformanceStableSession ProA Mindbody app user on Android cannot see which classes they have booked directly on the schedule; the app lacks the 'Booked' indicator that iPhone users have.
2MildHealth, Wellness, and BeautyUser ExperienceClassBooked Status IndicatorClass scheduling app removed the feature to see class attendee count after booking, making it hard to decide whether to cancel if few people are signed up.
2MildHealth, Wellness, and BeautyUser ExperienceClassCount
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Mindbody at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: MINDBODY, Mindbody