What people complain about in Simplepractice
6 reported problems name Simplepractice as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 6
- Avg severity
- 3.3/5
- Would pay to fix
- 1
- Industries
- 4
What they wish it did
Capabilities people described needing that Simplepractice does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Mobile video conferencing software with picture-in-picture functionality to allow multitasking without interrupting the call.
- Mobile video conferencing software that allows patients to screen share their device with their therapist for collaborative work.
- Split screen support in telehealth apps
The problems themselves
Highest opportunity score first.
SimplePractice doesn't allow web form editing, preventing seamless integration between GHL CRM and their platform despite paying for Clinic Sync Pro.
4HighHealth, Wellness, and BeautyClient ManagementClinicFlow ConnectThe healthcare practice management app is not functioning, preventing the patient from booking appointments or messaging their doctor.
5CriticalHealthcareSoftware Reliability & PerformancePracticePulse Reliability SuiteThe EMR software lacks a standard face sheet/landing page for essential patient information like allergies, medical history, and social history that other EMR systems include.
3MediumHealth, Wellness, and BeautyClient ManagementClarityChart ProThe user is unable to upload insurance cards or complete demographic information using SimplePractice.
3MediumMental & Behavioral HealthClient ManagementSecureCare ConnectThe user is unable to multitask on their mobile device during a video therapy session because navigating away from the app closes the video chat and there's no screen-sharing functionality for patients.
3MediumMental & Behavioral HealthClient Communication & ExperienceTheraView Mobile+The SimplePractice app lacks split screen mode, preventing users from accessing other apps during a therapy session.
2MildMedical PracticeMobile ExperienceSplitScreen Therapy Companion
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Simplepractice at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.