What people complain about in Trustpilot
8 reported problems name Trustpilot as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 8
- Avg severity
- 3.1/5
- Would pay to fix
- 0
- Industries
- 4
What they wish it did
Capabilities people described needing that Trustpilot does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Automated evidence compilation and reporting tool for bot attacks
- Streamlined platform escalation system with tracking
- Automated evidence collection and documentation system for fraudulent reviews
- Platform reporting workflow with tracking and escalation management
- Automated review request system that reduces customer effort to leave a review
- Automated review status monitoring and alerting system that notifies users when submitted reviews fail to appear
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- 2 peopleDocumented every single bot review and extortion message (screenshots, timestamps, handles)
- 2 peopleFiled official reports with platform integrity teams
- adds Trustpilot to website
- plans to add a review button
The problems themselves
Highest opportunity score first.
My business is being targeted by coordinated bot networks posting fake negative reviews on platforms like Trustpilot and Google, followed by extortion attempts from 'reputation management' services demanding payment to remove them, with inadequate platform support to address the malicious activity.
4HighGeneral Business ServicesClient Communication & ExperienceReputationGuard ProA business owner is being targeted by a coordinated extortion scheme using bot networks to post fake negative reviews, then demanding payment for removal, with inadequate platform support to combat the fraudulent activity.
4HighGeneral Business ServicesClient Communication & ExperienceReputationGuard ProWeb development startup owner cannot get clients to leave reviews despite high quality work and multiple requests.
3MediumSoftware and TechnologyReputation ManagementReviewRocketReviews submitted to TrustPilot are not appearing, with 7 out of 15 reviews missing over 24 hours later and no accessible support.
3MediumGeneral Business ServicesReputation ManagementReviewVerifyBusinesses are dissatisfied with Trustpilot due to pricing, support, fake reviews, and lock-in, but feel compelled to stay because of brand recognition.
3MediumE-commerceReputation ManagementReviewPulse ProSmall business owners are struggling to find a review platform that balances affordability, features, and scalability, and are unsure if paid platforms provide enough value.
3MediumE-commerceReputation ManagementReviewBuddySmall business owner cannot find a trustworthy, affordable review platform that allows full ownership of reviews without predatory contracts.
3MediumGeneral Business ServicesReputation ManagementOwnReviewDifficulty finding Australian business directories that accept service-area businesses without requiring a public physical address for local SEO citations.
2MildEducationOnline Presence & Digital MarketingCitationLocator
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Trustpilot at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: TrustPilot, Trustpilot