What people complain about in Vocera
5 reported problems name Vocera as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 5
- Avg severity
- 3.2/5
- Would pay to fix
- 0
- Industries
- 2
What they wish it did
Capabilities people described needing that Vocera does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- A system that shows order age and priority to nursing before they decide to call the pharmacist
- Shift-aware task routing that defers non-urgent requests to incoming staff
- Handoff protocol automation with task accountability tracking
- System should allow user-defined voice shortcuts for frequent contacts to skip directory confirmation
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Nurses call pharmacists via Vocera to request immediate verification of newly placed orders
- adds day shift RN to chat to hand off tasks
- misses chats entirely until next night shift
- hopes day shift followed up without confirmation
- Uses nicknames to avoid directory prompts
Industries
Problem types
The problems themselves
Highest opportunity score first.
Healthcare staff face frustrating voice recognition failures on Vocera communication devices during critical patient events, hindering timely communication with colleagues.
4HighHealthcareCommunication & CollaborationVoiceClear EmergencyNurse finds Vocera device to be a severe downgrade from smartphone-based paging/calling systems like Spok and Imprivata, causing frustration and reduced efficiency.
4HighHealthcareCommunication & CollaborationSmartCare CommunicatorInpatient pharmacists are interrupted by nursing staff requesting immediate verification of medication orders that have only been in queue for 0-1 minutes, preventing thorough clinical evaluation.
3MediumHealthcareWorkflow ManagementOrderGuard Queue ManagerNight shift nurses receive non-urgent task requests from day team during shift handoff, disrupting end-of-shift charting and report preparation.
3MediumHealth, Wellness, and BeautyCommunication & CollaborationShiftSafe HandoffUsers of voice communication systems like Vocera, Spok, and Imprivata experience inefficiency when calling frequent contacts due to the system's directory search process.
2MildHealthcareCommunication & CollaborationSpeedDial Voice
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Vocera at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.