Articles
Data-backed commentary on market gaps, unsolved problems, and builder opportunities.
Anthropic's AI-Powered GTM Stack Is Impressive, But Most Companies Can't Copy It Yet
Anthropic runs on Claude across the entire GTM motion—but their success owes as much to pristine data hygiene and a technical sales force as to the AI itself. PainSignal data highlights the hidden prerequisites most companies lack before replicating the stack.
Customer Success Isn't Dead – It's Just Being Misdiagnosed
Jason Lemkin argues traditional CS is dead and FDEs are the future. But PainSignal data reveals a more nuanced truth: a tiered, hybrid model with AI automation, relationship CS, and targeted FDEs outperforms either extreme.
97% GRR is a Mirage. Here's What's Really Happening Inside ServiceNow and Workday.
High GRR looks great but can mask deeper decay, especially for ServiceNow and Workday. PainSignal's ground-level data on contract pain points and AI displacement reveals a clearer picture for builders and investors.
The Real AI Agent War Has Three Fronts, Not Two
Jason Lemkin nails the tension between protecting your installed base and winning the AI agent war. But our problem data reveals three distinct battlegrounds that most founders underweight.