Field Service

Cannot contact tech support when on a job site without phone service, relying on Starlink for internet.

A plumbing contractor is experiencing persistent leaks specifically with 1¼" expansion PEX fittings during a project, suspecting a potential product defect or recall.

An electrician struggles with managing client expectations and pricing, leading to negative reviews after over-delivering on scope.

Navien tankless water heater installed to replace two tanks is not properly recirculating, causing 2-3 minute wait for hot water at all fixtures.

A plumbing team struggles to track jobs and payments effectively, leading to operational inefficiencies.

Field technician cannot communicate with tech support in real-time due to no phone service on site, forcing a cumbersome back-and-forth process.

A plumber needs to install a two-way cleanout on a 6" sewer line but cannot find an affordable 6x6x6 fitting and is unsure if using two 6x6x4 wye fittings would comply with plumbing codes.

Low water flow from exterior hose spigots after repiping to PEX, despite adequate static pressure and normal interior performance.

A short user cannot safely reach the controls of a wall-mounted Waterpik showerhead placed too high, and needs a solution to lower the controls without reducing water height for a taller partner.

Electricians face inefficient and costly installation decisions when working on service entrance cable for detached structures.

Cannot find a replacement check valve for a Kitchenaid ice maker drain pump, and wants to avoid buying an entire new pump.

Need to verify if rotating a sani tee and adding a second tee for a laundry sink meets Florida code and functional requirements, but cannot find spacing regulations.

Drain cleaning professional needs a portable tool that can efficiently clear wet wipes from 90mm pipes and fat from 50mm and 90mm pipes, with a budget up to $5,000.

Service Titan user leaving due to dissatisfaction, seeking an alternative field service management solution after trying Housecall Pro and FieldEdge, which were also horrible.

Plumber cannot identify manufacturer of unlabeled faucet cartridge, making repair difficult.