Field Service

A homeowner or DIYer struggles to remove a stuck shower arm that won't unscrew from the drop ear elbow, risking damage to plumbing or requiring wall repair.

A contractor is unsure what BTU capacity is appropriate for an outdoor gas burner to avoid overkill and excessive gas line requirements.

User finds the latest update to another field service management software less efficient because it adds extra clicks to navigate to maps from a client address.

Homeowner cannot find a transparent, itemized quote for water heater installation and is surprised by high flat-rate estimates.

Worker needs comfortable and functional footwear for deliveries that is easy to clean and maintain.

Cannot find a hitch converter to tow a garden trailer with a regular truck hitch.

No clear work process standard for acid washing condenser coils, leading to inconsistent time estimates and potential quality issues.

Field service technicians are overpaying for specialized tools that can be replaced by 3D-printed alternatives at a fraction of the cost.

Jobber app is too slow when running routes, causing delays in loading and navigation.

Moving a toilet requires creating a precise 2% slope on the waste drain pipe, but no standard coupling provides that slope, forcing manual height adjustment.

Commercial electricians waste time calculating conduit bend measurements manually instead of using more efficient bending techniques like the star center method.

Plumbers are required to perform unnecessary gas pressure checks with a manometer on A.O. Smith water heaters despite never encountering actual gas pressure issues.

User struggles to cut pipe and strut straight with a bandsaw, seeking techniques to improve accuracy.

Workers cannot provide detailed end-of-day comments because the app limits time for input.

Tradespeople use permanent markers to label expensive equipment, leading to unprofessional and unreadable labels.