Therapists are frustrated by being the middleman for patient information, fielding calls from family members who should ask the patient directly, especially during busy mornings.

Nurses are interrupted by multiple family members calling for patient updates while they are busy with clinical tasks, and there is no streamlined way to communicate updates to families without burdening the nurse.

Therapists are frustrated by being the middleman for patient information, fielding calls from family members who should ask the patient directly, especially during busy mornings.