Nurses are interrupted by multiple family members calling for patient updates while they are busy with clinical tasks, and there is no streamlined way to communicate updates to families without burdening the nurse.

Workarounds Described

• Asks one family member to pass along updates to others
• Coworkers relay messages that nurse is busy

Implied Software Gaps

• Secure family notification portal that reduces need for direct nurse phone calls
• Centralized family communication hub with role assignment to prevent duplicate calls

FamilyConnect Pro

A HIPAA-compliant communication platform that allows nurses to post brief patient updates to a secure portal/app accessible by designated family members. Reduces redundant calls by letting families see updates asynchronously and coordinates who the point of contact is. Integrates with hospital systems for minimal data entry.