Multi-site teams struggle to manage after-hours calls without one person becoming the de facto on-call, leading to burnout and lack of rotation.

Workarounds Described

• Personal numbers of reliable staff become the de facto emergency contact
• Group chat used as after-hours notification system
• Manual rotation schedule without automation or backup

Implied Software Gaps

• Automated call forwarding with schedule integration
• Centralized communication platform with logging and escalation
• Tenant education system to define emergencies

AfterHours Relay

A cloud-based call routing and logging platform for multi-site property teams that automatically forwards emergency line calls to the on-duty staff member based on a customizable schedule, logs all calls for analysis, and provides tenant-facing emergency criteria to reduce non-urgent interruptions.