A general contractor struggles with AvidPay's slow support and a difficult transition from paper checks to electronic payment processing.

AvidPay's customer support is very slow (over a week for email response), making the transition from paper checks frustrating rather than a relief.

Severity

3Medium

Willingness to Pay

implied

Added

Jul 6, 2026

App Concept

BuildPay Pro

A payment automation platform built for construction GCs that replaces paper checks with instant electronic payments and provides live chat support with average response under 5 minutes. It syncs with project management tools to streamline progress payments, retainage, and lien waivers without the learning curve.

Key Features

Same-day electronic payments with automated lien waiver collection
In-app live chat support with sub-5-minute response time
Integration with construction accounting systems (Procore, Sage, QuickBooks)
Migrate from paper checks in one click with guided setup wizard

Target Users: General contractors and subcontractors in mid-sized construction firms (10-200 employees)

Revenue Model: $49/mo per user SaaS subscription; volume discount for 10+ users

Existing Solutions Mentioned

AvidPay

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