Nurses lack effective, non-aggressive methods to manage patients who repeatedly use call lights for non-urgent needs, leading to caregiver fatigue and interrupted care for other patients.

Workarounds Described

• frequently checks patient comfort and needs preemptively
• ensures everything within reach before leaving room

Implied Software Gaps

• Smart call light system that triages requests and reduces non-urgent ringing without nurse intervention
• Patient engagement tool that reassures patients and sets gentle expectations for response times

CallCalm Patient Engagement Panel

A smart bedside tablet and nurse mobile app that triages patient requests, offers automated reassurances, and provides gentle limit-setting tools. The system learns patient patterns to predict needs and sends non-intrusive prompts to patients, allowing nurses to focus on critical care while reducing unnecessary call light interruptions.