Long-term care nurses struggle with impatient residents using the nurse phone to excessively demand immediate attention, causing distraction and burnout.

Workarounds Described

• nurse gives personal cell phone number to some residents
• residents call the nurse phone directly bypassing call light
• nurses ignore phone to prioritize in-person care

Implied Software Gaps

• Mobile-based request triage system that integrates with existing call light infrastructure and provides priority-based alerting

CareTriage: Smart Resident Request Manager

CareTriage is a mobile app that replaces the nurse phone with a smart request system. Residents use a simple bedside device or their own smartphone to submit requests that are automatically triaged by urgency and patient acuity. Staff see a prioritized list with expected wait times, and non-urgent requests are batched or auto-responded. This reduces interruptions, ensures critical needs are met first, and improves resident satisfaction with transparency.

Existing Solutions Mentioned