Long-term care nurses struggle with impatient residents using the nurse phone to excessively demand immediate attention, causing distraction and burnout.
Existing call light systems lack prioritization and filtering, and nurse phones are easily accessible to residents who misuse them, leading to constant interruptions and inability to triage urgent vs. non-urgent requests.
Workarounds Described
- nurse gives personal cell phone number to some residents
- residents call the nurse phone directly bypassing call light
- nurses ignore phone to prioritize in-person care
Implied Software Gaps
- Mobile-based request triage system that integrates with existing call light infrastructure and provides priority-based alerting
CareTriage: Smart Resident Request Manager
CareTriage is a mobile app that replaces the nurse phone with a smart request system. Residents use a simple bedside device or their own smartphone to submit requests that are automatically triaged by urgency and patient acuity. Staff see a prioritized list with expected wait times, and non-urgent requests are batched or auto-responded. This reduces interruptions, ensures critical needs are met first, and improves resident satisfaction with transparency.
- Resident request submission via bedside button or smartphone app
- AI triage engine that prioritizes requests based on urgency, patient condition, and nurse workload
- Real-time staff dashboard with auto-updating wait times and task assignment
- Automated status updates and estimated wait times sent to residents
- Escalation alerts if a request is not acknowledged within a configurable time
Existing Solutions Mentioned
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