Unclear ownership of tasks between departments in home health intake leads to PSCs becoming a catch-all for incomplete workflows and blame.

Workarounds Described

• Tracks down clinical managers to inform them of Resumption of Care emails
• Manually verifies discharge status with patients/families after Sales provides incorrect information
• Handles tasks redistributed when colleagues are out without clear handoff

Implied Software Gaps

• Automated discharge status verification from hospital systems
• Centralized task ownership and routing with clear role assignments
• Automated handoff notifications when staff are out of office

CareCoord Clarity

A workflow management platform for home health agencies that clarifies task ownership, automates handoffs, and provides real-time visibility into patient intake processes. It reduces manual catch-all work by PSCs and ensures accountability across departments.