A long-term care psych nurse is overburdened and unsupported due to lack of cross-training, inadequate protocols, and poor communication systems, leading to burnout and fear of patient safety issues.

Workarounds Described

• Uses shared email inbox where one person marks messages read, causing missed communications
• No written protocols, so relies on memory and ad-hoc decisions for common issues like suspected drug use
• Training only during shift handoff, not formalized
• One nurse (poster) handles all coordination tasks because others aren't cross-trained, so tasks don't get done when she's off

Implied Software Gaps

• Team communication tool that tracks read status per individual, not per shared inbox
• Protocol management system with structured, searchable procedures for clinical scenarios
• Learning management system for training and cross-training tracking
• Task management with accountability and automatic reassignment

CareTeamSync

A collaborative care coordination platform for residential mental health facilities that centralizes communication, standardizes protocols, and tracks cross-training. It ensures no message is missed with read-receipt tracking per recipient, provides a searchable protocol library for scenarios like suspected drug use, and assigns tasks with accountability so critical work gets done even when the lead nurse is off.