Restaurant owner is forced to use ezCater despite its hostile policies because of corporate client exclusivity, and hopes UberEats acquisition will fix broken features.
ezCater lacks standard features offered by competitors: price flexibility, pickup/delivery pricing, suggested tips for drivers, fraud dispute process, and menu management tools.
Implied Software Gaps
- A catering order platform that offers merchant-friendly tools like price flexibility and menu management while still reaching corporate clients.
CaterConnect
A restaurant-friendly catering order management platform that provides the features ezCater lacks, such as dynamic pricing, menu control, and fair dispute resolution. It integrates with corporate expense systems to capture enterprise orders without the hostile treatment of restaurants. Restaurants can manage all catering orders from one dashboard, reducing reliance on abusive third-party apps.
- Dynamic pricing with ability to set different prices for pickup, delivery, and corporate accounts
- Suggested tip percentages for drivers integrated into checkout flow
- Automated dispute resolution system with clear evidence submission and fair outcomes
- Menu management tools with real-time updates and item availability control
- Integration with corporate expense reporting systems to attract enterprise clients
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