Nonprofit festival organizer loses revenue and pays fees due to unfair chargebacks despite clear refund policies and proof of attendance.
Current ticketing platforms and payment processors do not adequately protect merchants from chargebacks, even when the merchant has clear policies, signed agreements, and proof of attendance or service delivery.
Workarounds Described
- manually submits proof for each chargeback and still loses
- offers purchase protection add-on to deter refund requests
Implied Software Gaps
- Automated chargeback evidence collection and submission system that handles dispute processing end-to-end
Chargeback Shield
Chargeback Shield is a chargeback mitigation platform specifically designed for event organizers. It integrates with ticketing systems and payment gateways to automatically collect and submit comprehensive evidence packages (signed TOS, scan logs, communications) on behalf of merchants, turning the tide in chargeback disputes. It also provides real-time alerts and analytics to prevent friendly fraud.
- Auto-collects evidence from ticketing platform and payment gateway
- Submits pre-built dispute packages to card networks on behalf of merchant
- Real-time chargeback alerts and dashboard with win/loss analytics
- Risk scoring to identify potentially fraudulent chargebacks before they happen
Existing Solutions Mentioned
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