Nonprofit festival organizer loses revenue and pays fees due to unfair chargebacks despite clear refund policies and proof of attendance.

Current ticketing platforms and payment processors do not adequately protect merchants from chargebacks, even when the merchant has clear policies, signed agreements, and proof of attendance or service delivery.

Severity

4High

Willingness to Pay

implied

Added

May 25, 2026

Workarounds Described

manually submits proof for each chargeback and still loses
offers purchase protection add-on to deter refund requests

Implied Software Gaps

Automated chargeback evidence collection and submission system that handles dispute processing end-to-end

App Concept

Chargeback Shield

Chargeback Shield is a chargeback mitigation platform specifically designed for event organizers. It integrates with ticketing systems and payment gateways to automatically collect and submit comprehensive evidence packages (signed TOS, scan logs, communications) on behalf of merchants, turning the tide in chargeback disputes. It also provides real-time alerts and analytics to prevent friendly fraud.

Key Features

Auto-collects evidence from ticketing platform and payment gateway
Submits pre-built dispute packages to card networks on behalf of merchant
Real-time chargeback alerts and dashboard with win/loss analytics
Risk scoring to identify potentially fraudulent chargebacks before they happen

Target Users: Event organizers (festivals, conferences, performances) of any size, especially nonprofits and small businesses who lack dedicated fraud teams.

Revenue Model: Pay-per-dispute ($15-25 per chargeback case) or monthly subscription ($49/mo for up to 50 disputes, $99/mo for unlimited) with a percentage of recovered funds (e.g., 15% of amount saved on successful disputes).

Existing Solutions Mentioned

ticketing platform (with purchase protection)no refund policyfinger-signed TOSemail communication

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