PlumbingDiagnostics & Troubleshooting4HighHomeowner or DIYer (likely homeowner performing own repairs)$ explicit
Hot surface igniter on Polaris PG10-34-100-2NV water heater keeps getting wet and failing, with water found in inducer and combustion chamber despite clear condensate drain, and unable to locate internal leak or root cause.
No diagnostic tool or method exists to locate internal condensation leaks or failed collectors in water heaters without destructive disassembly.
54
0
Opp. Score
54
Severity
4High
Willingness to Pay
explicit
Added
Jun 24, 2026
Workarounds Described
- Replaced igniter 4 times manually
- Disassembled heater and inspected visually for cracks/welds
- Checked condensate drain with visual confirmation
Implied Software Gaps
- Diagnostic tool that detects internal condensation leaks without complete disassembly
- Step-by-step troubleshooting guide specific to Polaris water heaters
- Borescope integration with automated leak detection
App Concept
Condensate Detective
A diagnostic tool and app that uses pressure testing, borescope integration, and step-by-step guided troubleshooting to locate hidden water ingress points in sealed combustion water heaters. Eliminates guesswork and destructive teardown.
Key Features
- Borescope camera with articulating head for internal inspection
- Pressure decay test kit to isolate leak areas
- Guided diagnostic workflow with known failure patterns
- Photo/video capture with annotation for service records
Target Users: DIY homeowners and HVAC/plumbing technicians troubleshooting Polaris and similar sealed-combustion water heaters
Revenue Model: $199 one-time for hardware kit + $9.99/mo app subscription with diagnostic database and cloud storage
Existing Solutions Mentioned
Replaced igniter multiple timesChecked condensate drain manuallyDisassembled heater to inspect
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