Hot surface igniter on Polaris PG10-34-100-2NV water heater keeps getting wet and failing, with water found in inducer and combustion chamber despite clear condensate drain, and unable to locate internal leak or root cause.

Workarounds Described

• Replaced igniter 4 times manually
• Disassembled heater and inspected visually for cracks/welds
• Checked condensate drain with visual confirmation

Implied Software Gaps

• Diagnostic tool that detects internal condensation leaks without complete disassembly
• Step-by-step troubleshooting guide specific to Polaris water heaters
• Borescope integration with automated leak detection

Condensate Detective

A diagnostic tool and app that uses pressure testing, borescope integration, and step-by-step guided troubleshooting to locate hidden water ingress points in sealed combustion water heaters. Eliminates guesswork and destructive teardown.

Existing Solutions Mentioned