Homeowner struggles to relight pilot on gas water heater after shutdown, requiring multiple attempts and long hold times, despite gas valve replacement and no other issues.

Workarounds Described

• multiple 2-3 minute attempts to light pilot, waiting 5 minutes between tries
• holds pilot button for 60 seconds while clicking igniter every 10 seconds
• smells gas to know it will likely light

Implied Software Gaps

• A smart igniter that gives real-time feedback on spark strength and gas flow to eliminate guesswork
• An automated diagnostic system that analyzes ignition patterns and suggests root causes
• A guided timer and countdown tool to reduce manual holding and improve success rate

PilotSnap Ignition Assistant

A mobile app that guides homeowners through step-by-step pilot lighting troubleshooting with video coaching, gas leak detection prompts, and a diagnostic log. Integrates with a smart igniter retrofit kit that monitors spark and gas flow, providing real-time feedback and reducing false starts.