Nurses are forced to call physicians for all critical labs regardless of clinical relevance, and must read back patient name/DOB even when away from computer, causing workflow disruption and risk of errors.

Workarounds Described

• uses secure chat to report critical labs instead of calling when deemed non-urgent
• has to stop in hallway and wait for computer to load to read back patient name/DOB
• relies on one lab tech who waives read-back requirement

Implied Software Gaps

• Mobile app that allows one-tap acknowledgment of critical lab read-back while away from computer
• Clinical decision support that automatically categorizes lab urgency based on patient history and trends

CriticalAlert Smart Triage

A clinical decision support tool that intelligently triages critical lab results based on patient context and trends. It enables secure, trackable messaging for non-urgent alerts and automates read-back of patient identifiers via a mobile app, reducing unnecessary phone calls and workflow interruptions.

Existing Solutions Mentioned