Nurses are forced to act as middlemen for phone-based administrative communication, disrupting patient care during busy shifts.

Existing phone systems require relaying messages through secretaries and using hold times, which wastes the nurse's time and delays direct communication between clinicians.

Severity

3Medium

Willingness to Pay

implied

Added

Jun 9, 2026

Workarounds Described

secretary relays phone messages
nurse calls lab on behalf of NP
waiting on hold while busy with patient care

Implied Software Gaps

Direct inter-clinician messaging that bypasses secretarial relay
Task routing to appropriate department without human intervention
Priority-based notification system for stat requests

App Concept

DirectCare Relay

A secure messaging platform that allows clinical staff to directly message each other with priority alerts and automated task routing, eliminating phone tag and intermediaries. Integrates with EHR to automatically notify appropriate departments for lab or pharmacy orders.

Key Features

Role-based messaging that routes messages directly to the right department (e.g., lab, pharmacy)
Priority flags for stat orders
EHR integration to automatically send order notifications
Read receipts and escalation if not actioned within time limit

Target Users: Nurses, nurse practitioners, and clinical support staff in hospitals and clinics of any size.

Revenue Model: $15/mo per user subscription, with hospital-wide licensing available for $5-10/mo per user

Existing Solutions Mentioned

phone

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