Amazon's automated accessorial pay system denies detention pay when a mandatory guard check-in is impossible due to a facility fire, because no alternative process exists for exception handling.

Workarounds Described

• calls ROC and waits 30 minutes to explain situation
• has driver wait on site until morning without guaranteed pay

Implied Software Gaps

• Software that logs arrival via GPS and photo when guard check-in fails, with automated exception handling
• Software that provides multi-step dispute resolution with human review instead of one-time decision

FairDock Accessorial Resolver

An automated system that records arrival via GPS and time-stamped photo when guard check-in is unavailable, and allows drivers to log exceptions before departure. It submits detention requests with evidence, tracks approvals, and escalates disputes with a human reviewer — eliminating the single-decision dead end.

Existing Solutions Mentioned