Property managers struggle with vague maintenance requests from tenants, leading to delays and failed vendor visits due to missing details like model numbers or photos.

Workarounds Described

• Tenant texts 'the sink is broken' without details
• Property manager texts back asking for more info and waits days for reply
• Vendor arrives without necessary info like model number or photos

Implied Software Gaps

• Mobile app that requires tenants to provide photos and model numbers at submission time
• Automated reminder to tenants to complete missing details before submission

FixSnap: Guided Maintenance Requests

FixSnap is a mobile app that lets tenants submit maintenance requests via a structured, step-by-step form. It prompts for photos, model numbers, and severity, and automatically notifies the property manager and vendor with all necessary details, reducing back-and-forth and failed visits.