Hospice RN case manager is overwhelmed by administrative drama, facility disputes, and after-hours charting, working 60-hour weeks with unsustainable workload.

Workarounds Described

• Manually auditing medication carts at facilities per new policy
• Using phone calls and voicemails to coordinate with facilities and families
• Charting after hours to 7 pm daily
• Verbal handoffs with clinical manager during ride-alongs
• Spending hours daily on phone with reactive family members

Implied Software Gaps

• System to manage shared medication audit logs across facilities
• Centralized facility communication and policy update alerts
• Automated charting and visit documentation with voice input
• Family portal for scheduling, updates, and complaint logging
• Real-time task assignment and notification for CNAs based on assessments

HospiceFlow

HospiceFlow is an all-in-one platform that replaces spreadsheets, chaotic texts, and phone tag. It unifies facility communication, automates care plan assignments, and streamlines charting so RNs focus on patients, not drama.