Hospice RN case manager is burning out due to the need to work over 40 hours per week, with no overtime pay, excessive in-person meetings, a rigid visit quota (23 visits/week), poor charting software, and lack of effective support for managing difficult family dynamics.

Workarounds Described

• charting after 5pm and working through lunch because cannot chart during visit
• using phone for on-call and sleeping poorly due to fear of missing calls
• manually scheduling visits around meetings and geography with no tool optimization
• begging for social work support but left to manage difficult families alone

Implied Software Gaps

• Mobile charting with voice input and offline capability to eliminate after-hours work
• Intelligent scheduling assistant that accounts for visit quota, meeting times, and geographic clustering
• On-call management tool with escalation logic and sleep-friendly alerting to reduce anxiety
• Integrated family communication and conflict documentation with automated social work referral triggers

HospiceFlow

HospiceFlow is a mobile-first EHR and field management platform designed specifically for hospice RN case managers. It streamlines charting during visits with voice-to-text, intuitive assessments, and offline mode, while also optimizing visit scheduling based on patient needs, geography, and meeting constraints. It replaces the need for after-hours charting and helps managers set realistic quotas.

Existing Solutions Mentioned