Photographer delivered 175 edited photos after 20-25 hours of editing, but client claimed they were unedited and demanded a refund due to unmet retouching expectations (e.g., hair strands).

No standard way to show clients work-in-progress or get approval before final delivery, leading to disputes over what constitutes 'edited' vs 'retouched'.

Severity

4High

Willingness to Pay

implied

Added

Jun 9, 2026

Workarounds Described

delivered edited pictures using Google Drive
sent reference pictures via website and Instagram

Implied Software Gaps

Client review platform with side-by-side comparison and approval workflow
Inline request and annotation system for client changes

App Concept

ProofPass

A client proofing and approval platform for photographers that lets them share unretouched proofs, collect feedback, and track change requests before final delivery. It sets clear expectations, reduces disputes, and replaces email/Drive chaos.

Key Features

Client gallery with 'proof' vs 'final' labels
Inline comment and mark-up tools for client feedback
Version tracking of edited images
Automated contract and refund policy reminders

Target Users: Freelance photographers and small photography studios (1-10 employees) who deliver high volumes of edited images and struggle with client disputes over retouching

Revenue Model: $19/mo per user SaaS subscription, with a free tier for up to 50 photos per project

Existing Solutions Mentioned

Google Drive

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