Heavy truck mechanics cannot properly diagnose road-specific issues because they lack CDLs to test drive trucks at highway speeds, forcing them to rely on customer descriptions and limited parking lot tests.

Workarounds Described

• Customer describes symptoms verbally to service writer
• Limited test drives in parking lot at low gear

Implied Software Gaps

• Telematics system that captures real-time vehicle performance during actual road operation
• Diagnostic software that correlates customer-reported issues with sensor data from highway driving

RoadSense Diagnostic Telematics

A telematics system that installs in heavy trucks to capture real-time vehicle performance data during actual road operation. It provides mechanics with highway-speed diagnostic data they can't obtain themselves, turning customer-reported issues into actionable sensor data for accurate shop repairs.