Clinic expects therapists to absorb patients from absent colleagues even when schedules are full, creating unsafe double bookings and compromising patient care.

Workarounds Described

• Office manager tells therapists to 'absorb' patients manually
• Therapists double-book patients even when schedules are full

Implied Software Gaps

• Automated patient redistribution system that accounts for therapist capacity and patient complexity
• Scheduling guardrails that prevent unsafe double bookings

SmartPulse Schedule

SmartPulse Schedule is an AI-driven scheduling platform for therapy clinics that automatically redistributes patients when a clinician is absent, respecting provider capacity, patient complexity, and safety. It integrates with existing EMRs and provides real-time recommendations to office managers, preventing unsafe double bookings and ensuring continuity of care.