Phones are overwhelmed with calls bouncing between two lines with no busy-out or proper call queuing, causing lost calls and massive voicemail overload.

Comcast phone system lacks call queuing, busy-out, or overflow options; only offered solution is voicemail transcription which adds to message overload.

Severity

4High

Willingness to Pay

implied

Added

Apr 29, 2026

Workarounds Described

turned off voicemail for most lines to reduce message volume
calls bounce back and forth between two front desk lines until caller gives up
clients leave messages on Facebook, PIMS chat, email, personal phone numbers

Implied Software Gaps

Cloud call queue system that adds queuing and busy-out to existing landline
Unified messaging inbox aggregating voicemail, chat, and email

App Concept

TeleVet Queue

A budget-friendly cloud phone system that sits on top of any existing phone line (like Comcast) and adds virtual call queuing, busy-out, and overflow to a polite greeting. It prevents call bouncing and reduces voicemail chaos by giving callers the option to wait or leave a message on a single voicemail box.

Key Features

Virtual call queue with configurable max wait time
Busy-out redirect to a custom 'please try again later' message
Single voicemail inbox with email/SMS transcription
Call-back option for callers to keep their place in queue
IVR with simple menu options (e.g. 1 for refills, 2 for front desk)

Target Users: Small nonprofit veterinary clinics with high call volume and limited staff in rural areas

Revenue Model: $25/mo per clinic with $0.01/min overage after 500 minutes

Existing Solutions Mentioned

Comcast phone systemVoicemail transcription

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