Veterinary ServicesClient Communication & Experience4HighOffice Manager$ implied
Phones are overwhelmed with calls bouncing between two lines with no busy-out or proper call queuing, causing lost calls and massive voicemail overload.
Comcast phone system lacks call queuing, busy-out, or overflow options; only offered solution is voicemail transcription which adds to message overload.
47
0
Opp. Score
47
Severity
4High
Willingness to Pay
implied
Added
Apr 29, 2026
Workarounds Described
- turned off voicemail for most lines to reduce message volume
- calls bounce back and forth between two front desk lines until caller gives up
- clients leave messages on Facebook, PIMS chat, email, personal phone numbers
Implied Software Gaps
- Cloud call queue system that adds queuing and busy-out to existing landline
- Unified messaging inbox aggregating voicemail, chat, and email
App Concept
TeleVet Queue
A budget-friendly cloud phone system that sits on top of any existing phone line (like Comcast) and adds virtual call queuing, busy-out, and overflow to a polite greeting. It prevents call bouncing and reduces voicemail chaos by giving callers the option to wait or leave a message on a single voicemail box.
Key Features
- Virtual call queue with configurable max wait time
- Busy-out redirect to a custom 'please try again later' message
- Single voicemail inbox with email/SMS transcription
- Call-back option for callers to keep their place in queue
- IVR with simple menu options (e.g. 1 for refills, 2 for front desk)
Target Users: Small nonprofit veterinary clinics with high call volume and limited staff in rural areas
Revenue Model: $25/mo per clinic with $0.01/min overage after 500 minutes
Existing Solutions Mentioned
Comcast phone systemVoicemail transcription
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