Understaffing of RNs and reliance on LPNs who cannot legally perform key tasks like admissions, discharges, order acknowledgment, and controlled substance handling doubles/triples RN workload in a behavioral health unit, compounded by a slow, multi-step transfer process involving a call center and faxes.

Workarounds Described

• back and forth phone calls
• faxes of a book that we have to go through with a fine tooth comb
• call center staffed by non medical personnel calls sending facility, who faxes info to call center, who contacts us

Implied Software Gaps

• Automated transfer request system that digitizes the entire admission packet and updates all parties in real time
• Role-based task management that offloads non-RN tasks from RNs
• Integration with hospital EMR to auto-populate transfer documents

TransferFlow Med

A secure digital platform that replaces phone/fax for patient transfers and admissions. It connects hospitals, call centers, and referral sources, allowing real-time document sharing, checklist completion, and automated status updates. Reduces back-and-forth calls and faxes, cuts transfer time, and ensures every handoff is tracked digitally so RNs can focus on patient care.

Existing Solutions Mentioned